Office Operations & Dispatch Lead

1-Tom-Plumber Franchise HQ; Danbury (CT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Health insurance

Competitive salary

Paid time off

Job summary

1-Tom-Plumber Franchise HQ is seeking an Office Manager/Dispatcher to oversee employee files, staffing, A/R, A/P, payroll, compliance, and the company’s financial needs while helping the business meet its financial goals.

You will review receipts and job notes, coordinate with staff, clients, and vendors, manage scheduling, answer calls, and handle general office duties. A high school diploma and strong customer service are required, with self-motivation and urgency.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills.
• Team player, energetic, positive attitude.
• Good time management skills.
• Problem solving skills, attention to detail.
• Previous administrative office experience.
• Excellent verbal and written communication.
• Must be self motivated and have a sense of urgency.

Responsibilities

• Review receipts/job notes for accuracy, and completeness.
• Communicate and build relationships with staff members, clients, vendors, and other key players.
• Schedule/direct staff in customer intake and schedule customer service calls.
• Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties.
• Answer client calls; provide responses and feedback to clients regarding service queries.
• Other duties as assigned.

Skills

Customer service

Communication

Team player

Time management

Problem solving

Administrative experience

Self-motivation

Education

High School diploma or equivalent

Job description

1-Tom-Plumber Franchise HQ is seeking an Office Manager/Dispatcher to oversee employee files, staffing, A/R, A/P, payroll, compliance, and the company’s financial needs while helping the business meet its financial goals.

You will review receipts and job notes, coordinate with staff, clients, and vendors, manage scheduling, answer calls, and handle general office duties. A high school diploma and strong customer service are required, with self-motivation and urgency.