Operations Lead: Office & Dispatch

1-Tom-Plumber; Danbury (CT); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k)

Health insurance

Competitive salary

Paid time off

Job summary

1-Tom-Plumber is seeking an organized Office Manager/Dispatcher to oversee employee files, staffing, accounts receivable and payable, payroll, compliance, and the financial tasks needed to keep the company aligned with its goals.

You will review receipts and job notes for accuracy, coordinate with staff, clients, and vendors, schedule customer intake, handle office duties, answer service inquiries, and support marketing and sales efforts.

Qualifications

• Previous administrative office experience.
• Strong customer service skills.
• Must be self motivated and have a sense of urgency.

Responsibilities

• Review receipts/job notes for accuracy, and completeness.
• Communicate and build relationships with staff members, clients, vendors, and other key players.
• Schedule/direct staff in customer intake and schedule customer service calls.
• Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties.
• Answer client calls; provide responses and feedback to clients regarding service queries.
• Other duties as assigned.

Skills

Customer service

Team player

Time management

Problem solving

Attention to detail

Verbal communication

Written communication

Self-motivation

Sense of urgency

Administrative experience

Education

High School diploma or equivalent

Job description

1-Tom-Plumber is seeking an organized Office Manager/Dispatcher to oversee employee files, staffing, accounts receivable and payable, payroll, compliance, and the financial tasks needed to keep the company aligned with its goals.

You will review receipts and job notes for accuracy, coordinate with staff, clients, and vendors, schedule customer intake, handle office duties, answer service inquiries, and support marketing and sales efforts.