Office Manager

Rooterman Of Muncie; Muncie (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Flexible work schedule

Paid New Hire Training

Mentorship Opportunities

Job summary

A local plumbing company in Muncie, Indiana is seeking an Office Manager to ensure the smooth operation of the office. This role requires overseeing office personnel, managing schedules, and delivering exceptional customer service. Ideal candidates will have proficiency in QuickBooks and the Service Titan platform, along with strong organizational and problem-solving skills. The company emphasizes a supportive work environment and offers various benefits including competitive salary, health insurance, and ongoing training.

Qualifications

• Ability to oversee CSR/Dispatcher Role.
• Assisting with dispatching, scheduling calls, emails, and online bookings.
• Able to comprehend and analyze large amounts of information quickly.

Responsibilities

• Responsible for managing other office personnel.
• Ensures office employees meet deadlines and company standards.
• Responsible for delivering performance reviews and disciplinary actions.

Skills

Proficient knowledge of QuickBooks

Outstanding organizational skills

Ability to manage others

Customer service

Problem-solving

Tools

Service Titan platform

Dispatching software

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Job Summary

As the Office Manager, you are responsible for the smooth, efficient, and profitable operation of the office. The Office Manager reports directly to the Operations Manager. The Office Manager is ultimately responsible for managing other office personnel, including CSRs and Dispatchers. This role manages others, and the Office Manager is responsible for delivering performance reviews as well as any disciplinary action that is required.

Benefits/Perks

• Benefits Health insurance per diems
• Base Salary + Bonus Opportunity Performance-based commissions and bonuses
• Time Off Paid holidays and accruable vacation
• Flexible work schedule Can accommodate midweek appointments
• Paid New Hire Training Onboarding includes learning alongside a trained technician
• Learn a New Trade Develop skills within the industry
• Supportive Work Environment Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business Local business with an owner who works alongside the team each day
• Mentorship Opportunities Ongoing training and career development

Job Requirements

• Ability to oversee CSR/Dispatcher Role
• Oversees all office employees' work to ensure deadlines and company standards are met
• Assisting with dispatching, scheduling calls, emails, and online bookings
• Operate the Service TItan platform
• Deliver exceptional customer service to every customer

Qualifications

• Proficient knowledge of QuickBooks is required
• Basic knowledge of dispatching software is a plus
• Ability to manage others and maintain a team environment
• Able to comprehend and analyze large amounts of information quickly
• Outstanding organizational skills and problem-solving

Company Overview

Company Overview
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! We are looking to hire a highly motivated individual who wants to be a part of a team. This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation. We work together to make our customers happy and get the calls run- so we can go home to our families!