Dispatcher

1-Tom-Plumber Johnstown; Milford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Family atmosphere

Job summary

1-Tom-Plumber is seeking a Dispatcher to provide fast and friendly customer service to internal and external customers, while managing calls for technicians and day-to-day operations. Responsibilities include scheduling appointments, entering client data, and delivering timely responses to service queries.

Compensation is $18.00-$20.00 per hour; franchise location handling all hiring decisions and direct inquiries should be made with the franchise.

Qualifications

• High School diploma or equivalent.
• Ability to satisfactorily resolve client concerns.
• Competency of basic computer programs (MS Office/CRM).
• Self-motivated with a sense of urgency to complete tasks.
• Able to work gracefully under pressure in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Reliable, trustworthy and punctual.

Responsibilities

• Provide fast and friendly customer service to internal and external customers.
• Manage calls for technicians and day-to-day operations; schedule appointments.
• Enter client data into computer systems and provide responses to service queries.
• Make outbound calls to clients as necessary and relay feedback to customers.

Skills

Customer service

Multitasking

Data entry

Scheduling

Problem solving

Attention to detail

Self-motivated

Work under pressure

Reliability

Punctual

Education

High School diploma or equivalent

Tools

MS Office

CRM software

Job description

The 1-Tom Plumber Dispatcher will provide fast and friendly customer service to both internal and external customers. The dispatcher will manage calls for the technicians and the day‑to‑day operations.

Responsibilities Include but are not limited to:

Strong customer service skills, multitasker, answering client calls, and scheduling technician appointments for jobs. In addition to entering client data into a computer, this individual will provide responses and feedback to clients regarding service queries and make outbound calls to clients as necessary.

Compensation: $18.00 - $20.00 per hour

1-Tom-Plumber is a 24/7/365 emergency service commercial focused plumbing franchise that bolts onto water restoration companies. We are seeking customer service oriented team members, who appreciate a family atmosphere! Regardless of your level of experience, you must be ready to constantly learn and better yourself.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.

Job Requirements:

• High School diploma or equivalent
• Ability to satisfactorily resolve client concerns
• Competency of basic computer programs
• Self‑motivated with a sense of urgency to complete tasks
• Able to work gracefully under pressure in a fast‑paced environment
• Strong problem‑solving abilities and attention to detail
• Reliable, trustworthy and punctual

Excellent leadership and great place for a long career. Obviously, the plumbing industry will always be in need, and maintenance in particular is of the upmost importance so a company like this will always be in business.