Office Manager

Rooterman of Indiana; Muncie (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Bonus opportunity

Paid holidays

Paid vacation accrual

Flexible schedule

New hire training

Learn a new trade

Mentorship opportunities

Team collaboration

Small business environment

Job summary

Rooterman of Indiana is seeking an experienced Office Manager to ensure a smooth, efficient, and profitable operation of the office. The role reports to the Operations Manager and oversees CSRs and Dispatchers, delivering performance reviews and handling disciplinary actions as needed.

The Office Manager will manage other staff, schedule calls, and coordinate with technicians, while maintaining top-tier customer service and adherence to deadlines.

Qualifications

• Oversee CSR/Dispatcher role and team performance.
• Manage office staff to meet deadlines and standards.
• Assist with dispatching, scheduling calls, emails, and bookings.
• Operate the Service Titan platform.
• Deliver exceptional customer service to every client.

Responsibilities

• Oversee CSR/Dispatcher and other office personnel.
• Ensure deadlines and company standards are met.
• Assist with dispatching, scheduling calls, emails, and online bookings.
• Operate the Service Titan platform for job scheduling.
• Deliver exceptional customer service to all customers.

Skills

Leadership

Customer service

Organizational skills

Problem solving

Tools

QuickBooks

Dispatch software basics

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Job Summary

As the Office Manager, you are responsible for the smooth, efficient, and profitable operation of the office. The Office Manager reports directly to the Operations Manager.

The Office Manager is ultimately responsible for managing other office personnel, including CSRs and Dispatchers. This role manages others, and the Office Manager is responsible for delivering performance reviews as well as any disciplinary action that is required.

Benefits/Perks

• Benefits: Health insurance per diems
• Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Learn a New Trade: Develop skills within the industry
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing training and career development

Job Requirements

• Ability to oversee CSR/Dispatcher Role
• Oversees all office employees' work to ensure deadlines and company standards are met
• Assisting with dispatching, scheduling calls, emails, and online bookings
• Operate the Service TItan platform
• Deliver exceptional customer service to every customer

Qualifications

• Proficient knowledge of QuickBooks is required
• Basic knowledge of dispatching software is a plus
• Ability to manage others and maintain a team environment
• Able to comprehend and analyze large amounts of information quickly
• Outstanding organizational skills and problem-solving

Company Overview

24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! We are looking to hire a highly motivated individual who wants to be a part of a team. This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation. We work together to make our customers happy and get the calls run- so we can go home to our families!