24/7 Emergency Plumbing Dispatcher & Client Concierge

1-Tom-Plumber Johnstown; Milford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Family atmosphere

Job summary

1-Tom-Plumber is seeking a Dispatcher to provide fast and friendly customer service to internal and external customers, while managing calls for technicians and day-to-day operations. Responsibilities include scheduling appointments, entering client data, and delivering timely responses to service queries.

Compensation is $18.00-$20.00 per hour; franchise location handling all hiring decisions and direct inquiries should be made with the franchise.

Qualifications

• High School diploma or equivalent.
• Ability to satisfactorily resolve client concerns.
• Competency of basic computer programs (MS Office/CRM).
• Self-motivated with a sense of urgency to complete tasks.
• Able to work gracefully under pressure in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Reliable, trustworthy and punctual.

Responsibilities

• Provide fast and friendly customer service to internal and external customers.
• Manage calls for technicians and day-to-day operations; schedule appointments.
• Enter client data into computer systems and provide responses to service queries.
• Make outbound calls to clients as necessary and relay feedback to customers.

Skills

Customer service

Multitasking

Data entry

Scheduling

Problem solving

Attention to detail

Self-motivated

Work under pressure

Reliability

Punctual

Education

High School diploma or equivalent

Tools

MS Office

CRM software

Job description

1-Tom-Plumber is seeking a Dispatcher to provide fast and friendly customer service to internal and external customers, while managing calls for technicians and day-to-day operations. Responsibilities include scheduling appointments, entering client data, and delivering timely responses to service queries.

Compensation is $18.00-$20.00 per hour; franchise location handling all hiring decisions and direct inquiries should be made with the franchise.