Office Manager & Dispatcher: Streamline Ops & Client Care

1-Tom-Plumber Danbury; Danbury (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health insurance

Competitive salary

Paid time off

Job summary

1-Tom-Plumber Danbury is seeking an Office Manager/Dispatcher to oversee staff files, payroll support, AR/AP, and general office administration to keep the business financially aligned with goals.

You will review receipts and job notes, coordinate client communications, and schedule service calls while maintaining supplies and data. The role requires strong customer service and a proactive attitude.

Competitive benefits include 401(k), health insurance, paid time off, and a competitive salary.

Qualifications

• Strong customer service skills and client-facing experience.
• Energetic team player with a positive attitude.
• Excellent time management and organizational skills.
• Strong problem solving and attention to detail.
• Excellent verbal and written communication.

Responsibilities

• Review receipts and job notes for accuracy, and completeness.
• Communicate and build relationships with staff members, clients, vendors, and other key players.
• Schedule/direct staff in customer intake and schedule customer service calls.
• Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties.
• Answer client calls; provide responses and feedback to clients regarding service queries.
• Other duties as assigned.

Skills

Customer service

Team player

Time management

Problem solving

Verbal communication

Written communication

Self-motivation

Education

High School diploma or equivalent

Job description

1-Tom-Plumber Danbury is seeking an Office Manager/Dispatcher to oversee staff files, payroll support, AR/AP, and general office administration to keep the business financially aligned with goals.

You will review receipts and job notes, coordinate client communications, and schedule service calls while maintaining supplies and data. The role requires strong customer service and a proactive attitude.

Competitive benefits include 401(k), health insurance, paid time off, and a competitive salary.