Office Mgr / Customer Service Rep - admin / office - administrative job employment

NYWDS; New York (NY); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Local Service Co seeks an experienced Office Mgr / Customer Service Rep for an on-site role. You will manage phones, messages, customer communications, appointment setting, and follow-up. You’ll also type proposals, email clients, and handle warranty and permit documentation, along with dispatch duties and coordination with the marketing team.

The position requires a proactive, helpful attitude and the ability to multi-task in a fast-paced service environment. On-site only.

Competenze

• Experience answering telephones, taking messages and speaking with customers.
• Experience with pulling and closing permits and warranty documentation.
• On-site office role coordinating dispatch, supplies and advertising with external teams.

Mansioni

• Answer telephones and take messages; speak with customers.
• Set up appointments and follow up with clients.
• Type proposals and emails; perform follow-up communications.

Conoscenze

Customer service

Office management

Telephone handling

Appointment setting

Follow-up communications

Documentation

Proposal typing

Warranty documentation

Dispatch coordination

Advertising liaison

Strumenti

Microsoft Office

Email/CRM tools

Descrizione del lavoro

Office Mgr / Customer Service Rep - admin / office - administrative job employment

Local Service Co seeks an experienced Office Mgr / Customer Service Rep who also has experience in the fast-paced service industry. You'll wear many hats and will be responsible for answering telephones, taking messages, speaking with customers, setting up appointments and following up. You will also be responsible for typing proposals, emailing and doing follow up calls. Must have experience with pulling permits and closing permits, you'll also complete warranty documentation. You will be responsible for Tech Dispatch. You'll maintain the office supplies and equipment, filing, and place product orders and orders for outside services, in an efficient and timely manner. You will also be our point of contact for our advertising with our outside marketing team. Must be personable, knowledgeable, helpful and have a good work ethic, with a "pitch-in" attitude. On-site only, not remote.