Office & Customer Service Manager - Permits & Dispatch

NYWDS; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Local Service Co seeks an experienced Office Mgr / Customer Service Rep for an on-site role. You will manage phones, messages, customer communications, appointment setting, and follow-up. You’ll also type proposals, email clients, and handle warranty and permit documentation, along with dispatch duties and coordination with the marketing team.

The position requires a proactive, helpful attitude and the ability to multi-task in a fast-paced service environment. On-site only.

Qualifications

• Experience answering telephones, taking messages and speaking with customers.
• Experience with pulling and closing permits and warranty documentation.
• On-site office role coordinating dispatch, supplies and advertising with external teams.

Responsibilities

• Answer telephones and take messages; speak with customers.
• Set up appointments and follow up with clients.
• Type proposals and emails; perform follow-up communications.

Skills

Customer service

Office management

Telephone handling

Appointment setting

Follow-up communications

Documentation

Proposal typing

Warranty documentation

Dispatch coordination

Advertising liaison

Tools

Microsoft Office

Email/CRM tools

Job description

Local Service Co seeks an experienced Office Mgr / Customer Service Rep for an on-site role. You will manage phones, messages, customer communications, appointment setting, and follow-up. You’ll also type proposals, email clients, and handle warranty and permit documentation, along with dispatch duties and coordination with the marketing team.

The position requires a proactive, helpful attitude and the ability to multi-task in a fast-paced service environment. On-site only.