Office Manager - Operations & Client Services

Metropolis Condominium Management; Hyattsville (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid time off

Bonus based on performance

Competitive salary

Job summary

Metropolis Condominium Management is seeking an Office Manager in Hyattsville, MD to lead daily office operations with a focus on efficiency and service excellence.

The role requires hands-on leadership, accountability, and the ability to coordinate across departments while delivering exceptional customer service to residents and clients.

Qualifications

• 3–5 years in office management, operations management, administrative supervision, or a similar leadership role preferred.
• Strong people management and leadership skills, with ability to motivate and hold teams accountable.
• Exceptional organizational and coordination skills with excellent attention to detail.
• Outstanding customer service and interpersonal skills, including handling challenging situations diplomatically.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities, sound judgment, and proactive management.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in office management software and related tools.
• Experience in property management, real estate, or service-oriented organizations is a plus.

Responsibilities

• Oversee daily office operations, ensuring efficiency, organization, and productivity.
• Establish and maintain effective office procedures, workflows, and administrative systems.
• Identify operational bottlenecks and implement practical improvements.
• Ensure timely completion of assignments, requests, and administrative responsibilities.
• Lead, supervise, motivate, and support office and administrative personnel.
• Establish clear expectations, monitor performance, and promote accountability.
• Encourage teamwork, professionalism, and continuous improvement.
• Address employee concerns, performance issues, and workplace challenges constructively.
• Promote a positive, productive, and service-oriented work environment.
• Maintain high standards of customer service across the organization.
• Handle escalated customer concerns professionally and effectively.
• Build and maintain positive relationships with clients, residents, vendors, and partners.
• Ensure inquiries and requests are addressed promptly and appropriately.
• Serve as a central point of coordination among management and departments.
• Facilitate effective communication and collaboration across teams.
• Coordinate schedules, meetings, and priorities.
• Monitor outstanding matters and follow through to resolution.
• Support management in implementing policies and initiatives.

Skills

People leadership

Organizational excellence

Customer service

Communication

Problem solving

Multitasking

MS Office

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Paid time off
• Bonus based on performance
• Competitive salary

About the Opportunity

An established and growing property management company in Hyattsville, Maryland, is seeking a highly organized, proactive, and people-oriented Office Manager to lead and oversee daily office operations.

We are looking for an operations-focused leader who can effectively manage people, enforce accountability, coordinate across departments, and consistently deliver exceptional customer service.

The ideal candidate is a hands-on professional who thrives in a fast-paced environment, brings structure and efficiency to daily operations, motivates employees, and ensures that tasks and commitments are completed accurately and on time.

This position requires more than administrative expertise. We need someone who can lead people, drive operational excellence, solve problems, and create a culture of teamwork, accountability, and outstanding service.

Key Responsibilities

Office Management & Operational Excellence

• Oversee daily office operations, ensuring efficiency, organization, and productivity.
• Establish and maintain effective office procedures, workflows, and administrative systems.
• Identify operational bottlenecks and implement practical improvements.
• Ensure timely completion of assignments, requests, and administrative responsibilities.

People Management & Accountability

• Lead, supervise, motivate, and support office and administrative personnel.
• Establish clear expectations, monitor performance, and promote accountability.
• Encourage teamwork, professionalism, and continuous improvement.
• Address employee concerns, performance issues, and workplace challenges constructively.
• Promote a positive, productive, and service-oriented work environment.

Customer Service & Client Relations

• Maintain high standards of customer service across the organization.
• Handle escalated customer concerns professionally and effectively.
• Build and maintain positive relationships with clients, residents, vendors, and business partners.
• Ensure customer inquiries, concerns, and requests are addressed promptly and appropriately.

Departmental Coordination & Communication

• Serve as a central point of coordination among management, office personnel, and various departments.
• Facilitate effective communication and collaboration across teams.
• Coordinate schedules, meetings, assignments, and operational priorities.
• Monitor outstanding matters and follow through to ensure timely resolution.
• Support management in implementing company policies and operational initiatives.

Qualifications

• Minimum of 3–5 years of experience in office management, operations management, administrative supervision, or a similar leadership role preferred.
• Strong people management and leadership skills, with the ability to motivate employees and hold teams accountable.
• Exceptional organizational and coordination skills, with excellent attention to detail.
• Outstanding customer service and interpersonal skills, including the ability to handle challenging situations diplomatically.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities, sound judgment, and a proactive approach to management.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office and office management software.
• Experience in property management, real estate, or a service-oriented organization is a plus.

Who We're Looking For

We are especially interested in someone who is:

• A Strong People Leader – Confident, approachable, fair, and effective in managing different personalities.
• Accountability-Driven – Sets clear expectations, monitors progress, and ensures commitments are fulfilled.
• Highly Organized – Brings structure, order, and efficiency to a busy office.
• Customer-Focused – Passionate about delivering excellent service and resolving concerns.
• An Excellent Coordinator – Connects people, departments, and processes to achieve common goals.
• A Proactive Problem Solver – Anticipates challenges, takes initiative, and follows through.
• A Team Builder – Promotes cooperation, professionalism, and continuous improvement.

Why Join Us?

Join an established and growing organization that values its people, professionalism, teamwork, and exceptional customer service.

This is an opportunity to take ownership of office operations, lead a dedicated team, improve organizational efficiency, and make a meaningful contribution to the company's continued success.

Work Arrangement:

Full-time, on-site in Hyattsville, Maryland.

We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.