Office Manager – General Assistance

Mainetownship; Park Ridge, Northern (IL, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental

PTO

IMRF

Life Insurance

Vision options

Additional life insurance option

457 Plan

Job summary

Mainetownship is seeking a highly organized Office Manager in the General Assistance Department to serve as the primary contact for the public and provide essential administrative support to department staff.

This role involves scheduling appointments, handling calls and emails, explaining General Assistance programs, maintaining files, and coordinating referrals to community resources to help residents access needed services.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Experience as Office Manager or similar administrative role preferred.
• Second language proficiency is a plus.

Responsibilities

• Schedule and manage appointments for General Assistance and programs.
• Screen and respond to phone calls and emails professionally.
• Provide preliminary information regarding Public Aid/General Assistance, Senior Information, and Disabled Assistance programs.
• Distribute and clearly explain applications prior to scheduling appointments.
• Order office supplies and maintain inventory of frequently used forms.
• Process incoming and outgoing mail.
• Perform copying, printing, and general clerical duties.
• Maintain organized files and records.
• Learn and provide referrals to external community resources as needed.
• Perform other related duties as assigned.

Skills

Multitasking

Customer service

Communication skills

Time management

General Assistance knowledge

Typing

Microsoft Office

Education

High School Diploma

Bachelor's degree preferred

Second language proficiency

Tools

Microsoft Word

Microsoft Excel

Google Calendar

Job description

Benefits: Health Insurance, Dental, PTO, IMRF, LIFE – options for Vision and additional life insurance, 457 Plan

Status: Full-Time, Salary
Department: General Assistance
Reports To: Director of General Assistance

Position Summary

The General Assistance Department is seeking a highly organized, customer-focused Office Manager to serve as the primary point of contact for the public and provide essential administrative support to department staff. This role is ideal for someone who enjoys helping others, multitasking, and keeping an office running smoothly.

• Schedule and manage appointments for General Assistance and other programs
• Screen and respond to phone calls and emails in a professional, courteous manner
• Provide preliminary information regarding Public Aid/General Assistance, Senior Information, and Disabled Assistance programs
• Distribute and clearly explain applications prior to scheduling appointments
• Order office supplies and maintain inventory of frequently used forms
• Process incoming and outgoing mail
• Perform copying, printing, and general clerical duties
• Maintain organized files and records
• Learn and provide referrals to external community resources as needed
• Perform other related duties as assigned

Qualifications & Skills

• Strong multitasking and organizational abilities
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to manage time effectively in a fast-paced environment
• Working knowledge of General Assistance programs (or ability to learn quickly)
• Proficient typing and computer skills

Education & Experience

• High School Diploma required; Bachelor’s degree preferred
• Prior experience as an Office Manager or in a similar administrative role preferred
• Proficiency in a second language is a plus

Computer Skills

• Proficient in Microsoft Word and Excel
• Comfortable using Google Calendar and maintaining organized scheduling systems

Certificates/Licenses

• None required

Maine Township is an equal opportunity employer. All applicants for employment will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.