General Assistance Office Manager — Service & Impact

Mainetownship; Park Ridge, Northern (IL, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental

PTO

IMRF

Life Insurance

Vision options

Additional life insurance option

457 Plan

Job summary

Mainetownship is seeking a highly organized Office Manager in the General Assistance Department to serve as the primary contact for the public and provide essential administrative support to department staff.

This role involves scheduling appointments, handling calls and emails, explaining General Assistance programs, maintaining files, and coordinating referrals to community resources to help residents access needed services.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Experience as Office Manager or similar administrative role preferred.
• Second language proficiency is a plus.

Responsibilities

• Schedule and manage appointments for General Assistance and programs.
• Screen and respond to phone calls and emails professionally.
• Provide preliminary information regarding Public Aid/General Assistance, Senior Information, and Disabled Assistance programs.
• Distribute and clearly explain applications prior to scheduling appointments.
• Order office supplies and maintain inventory of frequently used forms.
• Process incoming and outgoing mail.
• Perform copying, printing, and general clerical duties.
• Maintain organized files and records.
• Learn and provide referrals to external community resources as needed.
• Perform other related duties as assigned.

Skills

Multitasking

Customer service

Communication skills

Time management

General Assistance knowledge

Typing

Microsoft Office

Education

High School Diploma

Bachelor's degree preferred

Second language proficiency

Tools

Microsoft Word

Microsoft Excel

Google Calendar

Job description

Mainetownship is seeking a highly organized Office Manager in the General Assistance Department to serve as the primary contact for the public and provide essential administrative support to department staff.

This role involves scheduling appointments, handling calls and emails, explaining General Assistance programs, maintaining files, and coordinating referrals to community resources to help residents access needed services.