Office Manager and Operations Lead

Growing Home Service Company; Lexington (KY); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Bonus based on performance

Company parties

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Résumé du poste

Growing Home Service Company in Lexington, KY seeks an Office Manager to lead daily operations, own CRM systems, and partner with the General Manager and Service Manager as part of the leadership team. You’ll manage finances with QuickBooks, oversee AR/AP, and drive process improvements while supporting a high-volume office and walk-in customers.

The role emphasizes owning systems, improving workflows, and contributing to strategic growth during an expansion phase.

Qualifications

• Experience managing a high-volume office, ideally in home services or the trades.
• Hands-on experience with a home services CRM (ServiceTitan, Jobber, Housecall Pro, or similar).
• QuickBooks experience and a solid grasp of AR and AP.
• Exceptional organization. This is a must.
• Ability to manage a busy phone line, a full inbox, and CRM activity all at once.
• Ownership mindset: you see a problem, solve it, and improve the process.
• Collaborative, solution-oriented approach and a real team-player attitude.
• Proficiency in Microsoft Office (Excel and Word), Outlook, and Gmail.
• Experience leveraging AI to streamline activities.
• Ability to lift up to 50 lbs.

Responsabilités

• Office leadership: Oversee daily office operations, set priorities, and direct the work of additional office support.
• Financial oversight: Partner with accounting to manage the books in QuickBooks. Review AR, AP, invoicing, and financial statements.
• CRM/Systems Expert: Become our in-house CRM and systems expert. Build work order types, streamline scheduling, and get the most out of the platforms utilized.
• Customer escalations: Take ownership of complex customer issues and billing discrepancies and resolve them.
• Commercial accounts: Manage customer payment portals and keep COIs and compliance documents current.
• Walk-in customers: Help retail customers with order fulfillment and questions.
• Business insight: Flag risks and opportunities that affect revenue and EBITDA goals to the GM.

Connaissances

High-volume office management

CRM software

QuickBooks

Organization

Microsoft Office

Team collaboration

Ar & AP oversight

Outils

ServiceTitan

Jobber

Housecall Pro

Description du poste

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Office Manager & Operations Lead: Join the Leadership Team of a Growing Home Services Company

Get in early. Help build what's next. We're an established, family-owned home services company offering home service, repair, and retail, with decades of loyal customers and a strong local reputation. We're now positioned for growth and expansion, and we're looking for an Office Manager to help lead the way.

This isn't a "sit at the front desk" job. With dedicated additional office support handling routine administrative and bookkeeping tasks, you'll be free to focus on the bigger picture: running the office, owning our systems and processes, and partnering with our General Manager and Service Manager as part of the leadership team.

What You'll Own

• Office leadership: Oversee daily office operations, set priorities, and direct the work of additional office support.
• Financial oversight: Partner with accounting to manage the books in QuickBooks. Review AR, AP, invoicing, and financial statements. Keep AR under 10% of revenue.
• CRM/Systems Expert: Become our in-house CRM and systems expert. Build work order types, streamline scheduling, and get the most out of the platforms utilized.
• Customer escalations: Take ownership of complex customer issues and billing discrepancies and resolve them.
• Commercial accounts: Manage customer payment portals and keep COIs and compliance documents current.
• Walk-in customers: Help retail customers with order fulfillment and questions.
• Business insight: Flag risks and opportunities that affect revenue and EBITDA goals to the GM.

What You Bring

• Experience managing a high-volume office, ideally in home services or the trades
• Hands-on experience with a home services CRM (ServiceTitan, Jobber, Housecall Pro, or similar)
• QuickBooks experience and a solid grasp of AR and AP
• Exceptional organization. This is a must.
• Ability to manage a busy phone line, a full inbox, and CRM activity all at once
• An ownership mindset: you see a problem, solve it, and improve the process
• A collaborative, solution-oriented approach and a real team-player attitude
• Proficiency in Microsoft Office (Excel and Word), Outlook, and Gmail
• Experience leveraging AI to streamline activities
• Ability to lift up to 50 lbs

Why Join Us

• A seat at the leadership table and a real voice in how the company grows
• The chance to shape systems and processes during an expansion phase
• Room to grow your role as the company grows
• The stability of a long-established business with a forward-looking, growth-minded team
• Competitive pay, annual bonus based on personal and company performance & benefits