Administrative Assistant

SERVPRO of Montclair / West Orange; Montclair (NJ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

60/40 Healthcare Split (you pay less)

401k with 2% match

Job summary

SERVPRO of Montclair/West Orange is seeking an Administrative Assistant to support daily office operations and customer interactions. You will handle phone inquiries, scheduling, data entry, and basic financial tasks, contributing to the franchise's goal of helping make fire and water damage look seamless.

The ideal candidate has 2+ years of administrative experience, is highly organized, and proficient in Microsoft Office.

Qualifications

• 2+ years of administrative or office experience.
• Experience with billing, quality assurance, and scheduling is a plus.
• Proficient in Microsoft Office with data-entry skills.
• Excellent customer service and interpersonal abilities.

Responsibilities

• Complete internal job file quality reviews.
• Prepare estimates and billing invoices.
• Coordinate crew and job scheduling.
• Perform basic accounting functions such as A/P, A/R, bookkeeping and payroll.
• Assist in employment recruiting activities.
• Office administrative duties such as preparing email and written correspondence.
• Perform detailed and accurate data entry.
• Assist other departments, as needed.

Skills

Customer service

Multitasking

Attention to detail

Oral & written communication

Team collaboration

Data entry

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

SERVPRO of Montclair/West Orange Administrative Assistant

Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”.

We’re seeking someone great on the phone, with excellent analytical skills, and a serious multitasker. If you are self‑motivated and have superb interpersonal skills, you’ll thrive. Our ideal candidate is proactive, experienced, enjoys providing excellent customer service to teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Perform basic accounting functions such as A/P, A/R, bookkeeping and payroll
• Assist in employment recruiting activities
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed

Position Requirements

• 2+ years of administrative or office-related experience
• Experience with billing, quality assurance, and scheduling is a plus
• Experience in service industry environment is a plus
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED

Hours

• 40 hours/week, flexible to work overtime when required
• 8 am to 5 pm

Benefits

• 60/40 Healthcare Split (you pay less)
• 401k Available with a 2% match

Pay Rate

Competitive pay based on experience

Each SERVPRO® Franchise is independently owned and operated. Revised 02.21.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.