Office Manager

P.H. Works Inc; New York (NY); On-site; USD 83,000 - 88,000; Full time

Job summary

A well-established plumbing and heating company is seeking an Office Manager to oversee administrative operations in their busy office. The ideal candidate will possess strong organizational skills, effective communication abilities, and experience in a dynamic service environment. This role involves customer service oversight, administrative functions, and internal coordination to support project success.

Benefits

Competitive salary

Paid time off and company holidays

Health insurance benefits

Opportunities for professional growth

Supportive, team-oriented work environment

Qualifications

• Minimum 2 years of office management experience, preferably in plumbing or HVAC.
• Strong multitasking and organizational skills required.
• Professional and clear communication skills essential.

Responsibilities

• Monitor incoming customer service requests and assign to appropriate personnel.
• Manage documentation and digital filing systems in the office.
• Serve as the communication hub between office personnel and field staff.

Skills

Organizational skills

Communication

Problem-solving

Customer service

Multitasking

Tools

Microsoft Office Suite

Google Workspace

CRM software

Job description

Join to apply for the Office Manager role at P.H. Works Inc

Join to apply for the Office Manager role at P.H. Works Inc

Job Description

We are a well-established and rapidly growing plumbing and heating company seeking a professional, detail-oriented

Job Description

We are a well-established and rapidly growing plumbing and heating company seeking a professional, detail-oriented Office Manager to lead the administrative operations of our high-volume office. This key position plays a vital role in ensuring smooth internal coordination, exceptional customer service, and timely execution of projects.

The ideal candidate will bring strong organizational skills, excellent communication abilities, and prior experience in a fast-paced service environment such as plumbing, HVAC, or construction. This is a hands-on role requiring initiative, problem-solving, and the ability to manage multiple priorities at once.

Key Responsibilities:

Customer Service Oversight

• Monitor and triage all incoming customer service requests (via phone, email).
• Assess urgency, verify details, and assign requests to the appropriate coordinator for scheduling and dispatch.
• Respond to customer inquiries regarding both new and ongoing jobs, providing accurate and timely information.
• Address and resolve escalated customer concerns with professionalism and efficiency.
  
  

Administrative Operations

• Screen and route all incoming mail, phone calls, and in-person visitors to the appropriate parties.
• Maintain the inventory of office supplies and ensure the smooth operation of office functions daily.
• Manage documentation, digital filing systems, and general administrative tasks.
• Keep active tabs on the status of ongoing calls and projects to ensure progress is aligned with expected timelines and deadlines.
• Follow up with staff as needed to identify delays and assist in resolving workflow issues.
  
  

Internal Coordination

• Serve as the central point of communication between office personnel, field staff, and management.
• Ensure all relevant departments are informed and aligned to support timely and successful project completion.
• Maintain accurate records of service tickets, job progress, and customer correspondence within company software systems.
  
  

Qualifications:

• A minimum of 2 years of office management or administrative experience, preferably in the plumbing, HVAC, or construction industry.
• Strong multitasking and organizational skills with a proactive, solution-oriented mindset.
• Clear and professional communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite, Google Workspace, and scheduling or CRM software.
• Can type 40+ WPM.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Punctual with strong attendance history.
  
  

Compensation and Benefits:

• Competitive salary commensurate with experience
• Paid time off and company holidays
• Health insurance benefits
• Opportunities for professional growth within a stable, expanding company
• Supportive, team-oriented work environment
  
  

Company Description

We are a well-established and rapidly growing licensed plumbing and heating company.

We are a well-established and rapidly growing licensed plumbing and heating company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Construction

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