Office Manager

The Job Loft LLC; Leominster (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO) and Sick Leave

Paid Holidays

401(k) with Company Match

Life Insurance (LI)

Short-Term Disability (STD)

Annual Bonus

Job summary

The Job Loft LLC is seeking an experienced HR, operations, and accounting administrator to oversee daily HR, payroll, compliance, and customer service in our manufacturing environment.

The role coordinates onboarding/offboarding, benefits, payroll, and regulatory requirements while supporting AP/AR and month-end activities. Strong communication with management and cross‑department collaboration are essential.

Qualifications

• Experience managing payroll, benefits, and attendance in a regulated environment.
• Knowledge of state and federal employment laws and HR best practices.
• Strong documentation, auditing, and employee relations skills.

Responsibilities

• Oversee HR, compliance, benefits, and payroll operations.
• Coordinate onboarding, offboarding, safety training, and access control.
• Support accounting including AP/AR, bank reconciliations, and reporting.
• Assist budgeting, audits, and month-end processes.
• Serve as main contact for customers and internal teams to ensure smooth admin.
• Maintain vendor relations and fleet administration as needed.

Skills

HR Management

Payroll Processing

Regulatory Compliance

Customer Service Excellence

Education

Bachelor's degree in HR, Business, or related field

Tools

Payroll Software

Accounting Systems

MS Excel

Job description

This position oversees HR, customer service, and accounting operations, ensuring smooth day-to-day administration, regulatory compliance, and effective cross-department coordination in a manufacturing environment.

Responsibilities

Human Resources & Compliance

• Administer employee benefits, open enrollment, workers’ compensation, and leave programs.
• Manage onboarding and offboarding processes, including new-hire paperwork, safety training, and system access.
• Maintain employee files and ensure compliance with state and federal employment laws.
• Process payroll and coordinate with managers on timekeeping, wage changes, and reporting.
• Monitor employment law updates and implement policy changes as needed.
• Support performance management, employee relations, and documentation requirements.

Customer Service & Office Administration

• Act as the main point of contact for customers, providing professional and timely support by phone and email.
• Enter customer orders accurately, process order confirmations, and coordinate with production and shipping to meet delivery timelines.
• Handle order tracking, invoicing, and resolve any discrepancies or issues promptly.
• Manage incoming calls, mail, and general administrative requests.
• Maintain office supply inventory and vendor relationships.
• Administer the company fleet and driver compliance program, including vehicle maintenance and insurance tracking.
• Track company fixed assets and maintain related documentation. Accounting

Oversight & Support

• Supervise accounting functions and provide backup support for AP, AR, bank reconciliations, and month-end close.
• Assist with reporting, audits, and budgeting as needed.

Benefits

• Health Insurance
• Paid Time Off (PTO) and Sick Leave
• Paid Holidays
• 401(k) with Company Match
• Life Insurance (LI)
• Short-Term Disability (STD)
• Annual Bonus