Office Lead & Customer Experience Liaison

claytonhomes; Reidsville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits (through Clayton)

401K with company matching

Paid time off

Volunteer time off program

Employee wellness programs

Job summary

Clayton is seeking an Office Lead to manage administrative support, communication liaison, and office organization at the Home Center level. You will assemble, update and maintain customer files, assist in sales packages, coordinate with Home Office liaisons, and help schedule services with contractors.

The role emphasizes strong communication, time management, and teamwork. Applicants should be able to handle multiple tasks in a fast-paced environment and support a positive customer experience.

Qualifications

• High School diploma or equivalent.
• Proficient in Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Customer service skills required.
• 1-3 years tenure and/or related experience.

Responsibilities

• Maintain and update customer files for Home Center processes and compliance.
• Assist Home Center team with sales, marketing, HR and other processes.
• Prepare letters, flyers and correspondence for promotions.
• Serve as liaison between departments to relay messages.
• Assist customers with general questions and route calls.
• Support invoicing, scheduling payments, deposits, and contractor scheduling.

Skills

Time Management

Quality Focus

Adaptability

Planning & Prioritization

Composure & Resilience

Teamwork

Communication Skills

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook Express

Job description

Clayton is seeking an Office Lead to manage administrative support, communication liaison, and office organization at the Home Center level. You will assemble, update and maintain customer files, assist in sales packages, coordinate with Home Office liaisons, and help schedule services with contractors.

The role emphasizes strong communication, time management, and teamwork. Applicants should be able to handle multiple tasks in a fast-paced environment and support a positive customer experience.