Office & IT Operations Specialist

Workforce-Initiative-Association; Canton (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

OPERS retirement

Medical, dental, vision benefits

Sick and vacation leave

Company paid life insurance

37.5 hour work week

Job summary

Workforce Initiative Association in Canton, Ohio is hiring an Office Operations Specialist to keep our administrative, IT, and facilities functions running smoothly. This hands-on, non-exempt role requires someone who can troubleshoot basic IT issues, manage purchasing, coordinate vendors, and support staff in day-to-day operations.

We offer a full-time, in-person position with a 37.5-hour work week and competitive benefits.

Qualifications

• Associate degree or 3–5 years of related experience/training.
• Strong communication and team-building skills with the ability to communicate effectively in both written and verbal form.
• Demonstrated ability to exercise sound judgment and collaborate effectively across all levels of the organization.
• Proven ability to maintain confidentiality regarding customer and staff information.
• Skilled in vendor and supplier negotiations.
• Strong organizational and multitasking abilities with attention to detail and deadlines.
• General knowledge and experience in the use and maintenance of electronic hardware, networking systems, and software applications.
• Ability to travel for training or conferences as needed.
• Valid Ohio driver’s license required.

Responsibilities

• Provide administrative support and assist management in adhering to office procedures.
• Assist with CFIS CLT entry and other accounting support.
• Coordinate conference registrations and travel arrangements for staff.
• Maintain organized records of contracts, vendors, and service agreements.
• Manage purchasing activities in accordance with established procurement policies.
• Track purchase requisitions, prepare purchase orders, place orders, and resolve order or billing discrepancies.
• Assist management with major procurement projects and vendor negotiations.
• Coordinate maintenance and supply activities for all organizational facilities and equipment.
• Schedule services, obtain quotes, and manage vendor relationships for facility upkeep.
• Be available to respond to after-hours facilities or IT emergencies when needed.
• Coordinate with contracted IT, software, and telecommunications vendors by scheduling work, sharing information, and relaying staff needs or issues.
• Provide basic user assistance and help with simple troubleshooting, support tickets, and organizing equipment maintenance.
• Support planning and coordination of routine technology updates and upgrades performed by vendors.

Skills

Strong communication

Team-building

Troubleshooting

Vendor negotiations

Education

Associate degree or 3–5 years experience

Tools

IT hardware

Networking systems

Software applications

Job description

Workforce Initiative Association in Canton, Ohio is hiring an Office Operations Specialist to keep our administrative, IT, and facilities functions running smoothly. This hands-on, non-exempt role requires someone who can troubleshoot basic IT issues, manage purchasing, coordinate vendors, and support staff in day-to-day operations.

We offer a full-time, in-person position with a 37.5-hour work week and competitive benefits.