Office, Facility and Computer Help

Workforce-Initiative-Association; Canton (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

OPERS retirement

Medical, dental, vision benefits

Sick and vacation leave

Company paid life insurance

37.5 hour work week

Job summary

Workforce Initiative Association in Canton, Ohio is hiring an Office Operations Specialist to keep our administrative, IT, and facilities functions running smoothly. This hands-on, non-exempt role requires someone who can troubleshoot basic IT issues, manage purchasing, coordinate vendors, and support staff in day-to-day operations.

We offer a full-time, in-person position with a 37.5-hour work week and competitive benefits.

Qualifications

• Associate degree or 3–5 years of related experience/training.
• Strong communication and team-building skills with the ability to communicate effectively in both written and verbal form.
• Demonstrated ability to exercise sound judgment and collaborate effectively across all levels of the organization.
• Proven ability to maintain confidentiality regarding customer and staff information.
• Skilled in vendor and supplier negotiations.
• Strong organizational and multitasking abilities with attention to detail and deadlines.
• General knowledge and experience in the use and maintenance of electronic hardware, networking systems, and software applications.
• Ability to travel for training or conferences as needed.
• Valid Ohio driver’s license required.

Responsibilities

• Provide administrative support and assist management in adhering to office procedures.
• Assist with CFIS CLT entry and other accounting support.
• Coordinate conference registrations and travel arrangements for staff.
• Maintain organized records of contracts, vendors, and service agreements.
• Manage purchasing activities in accordance with established procurement policies.
• Track purchase requisitions, prepare purchase orders, place orders, and resolve order or billing discrepancies.
• Assist management with major procurement projects and vendor negotiations.
• Coordinate maintenance and supply activities for all organizational facilities and equipment.
• Schedule services, obtain quotes, and manage vendor relationships for facility upkeep.
• Be available to respond to after-hours facilities or IT emergencies when needed.
• Coordinate with contracted IT, software, and telecommunications vendors by scheduling work, sharing information, and relaying staff needs or issues.
• Provide basic user assistance and help with simple troubleshooting, support tickets, and organizing equipment maintenance.
• Support planning and coordination of routine technology updates and upgrades performed by vendors.

Skills

Strong communication

Team-building

Troubleshooting

Vendor negotiations

Education

Associate degree or 3–5 years experience

Tools

IT hardware

Networking systems

Software applications

Job description

Description

Position Title: Office Operations Specialist

Employer: Workforce Initiative Association

Work Location: In-Person, Canton, Ohio

Employment Type: Regular, Full-Time, Non-Exempt

Compensation: $20.51 to $23.08/hour; $40,000 to $45,000/annually; commensurate with experience (based on 37.50 work week|1950 hours per year)

About the Role

Are you a hands-on problem-solver who's just as comfortable troubleshooting a printer jam or a login issue as you are coordinating a vendor visit or keeping the office supplied and running? Join our team as our Office Operations Specialist and be part of a group that values your versatility, invests in your growth, and gives you the tools to make a real difference.

We are looking for someone who's technically capable with basic computer troubleshooting, organized and efficient in managing day-to-day administrative and facility needs, strong in verbal and written communication, and genuinely committed to keeping our office running smoothly — someone who brings a professional, positive attitude to every interaction.

Job Summary

The Office Operations Specialist oversees the daily operations that support the organization’s administrative, technology, and facility functions. This position is responsible for coordinating information technology and communications systems, purchasing and administrative activities, and maintenance needs. The Office Operations Specialist ensures smooth and efficient office operations while supporting the goals and mission of the organization.

Essential Duties and Responsibilities:

the essential functions include, but are not limited to, the following.

Administrative Coordination and Support

• Provide administrative support and assist management in adhering to office procedures.
• Assist with CFIS CLT entry and other accounting support.
• Coordinate conference registrations and travel arrangements for staff.
• Maintain organized records of contracts, vendors, and service agreements.

Procurement and Purchasing

• Manage purchasing activities in accordance with established procurement policies.
• Track purchase requisitions, prepare purchase orders, place orders, and resolve order or billing discrepancies.
• Assist management with major procurement projects and vendor negotiations.

Facilities and Maintenance

• Coordinate maintenance and supply activities for all organizational facilities and equipment.
• Schedule services, obtain quotes, and manage vendor relationships for facility upkeep.
• Be available to respond to after-hours facilities or IT emergencies when needed.

Information Technology, Software, and Communications Support

• Coordinate with contracted IT, software, and telecommunications vendors by scheduling work, sharing information, and relaying staff needs or issues.
• Provide basic user assistance and help with simple troubleshooting, support tickets, and organizing equipment maintenance.
• Support planning and coordination of routine technology updates and upgrades performed by vendors.

Perform any other duties or tasks consistent with the nature of this position and the goals of the organization.

Education and/or Experience

• Associate degree from an accredited college or university or three to five years of related experience/training, or an equivalent combination of education and experience.
• Strong communication and team-building skills with the ability to communicate effectively in both written and verbal form.
• Demonstrated ability to exercise sound judgment and collaborate effectively across all levels of the organization.
• Proven ability to maintain confidentiality regarding customer and staff information.
• Skilled in vendor and supplier negotiations.
• Strong organizational and multitasking abilities with attention to detail and deadlines.
• General knowledge and experience in the use and maintenance of electronic hardware, networking systems, and software applications.
• Ability to travel for training or conferences as needed.
• Valid Ohio driver’s license required.

About Workforce Initiative Association (WIA):

WIA's mission is to provide workforce development programs that serve area businesses and prepare adults and youth for worthwhile and sustainable employment, especially recognizing those economically disadvantaged individuals and others in special need, through the US Department of Labor’s Workforce Innovation & Opportunity Act federally funded programs. WIA also operates the OhioMeansJobs Centers in Stark and Tuscarawas Counties; a partnership of community organizations providing employment, training, and education resources. The centers are located in Canton and New Philadelphia. WIA staff fulfill roles that directly assist job seeker and business customers with their workforce needs.

What We Offer:

• Participation in the Ohio Public Employees Retirement System (OPERS).
• Full-time staff have access to comprehensive medical, dental, and vision benefits; competitive sick and vacation leave; and company paid life insurance.
• Standard full-time work week of 37.50 hours (1950 hours per year).
• Compensation: $20.51 to $23.08/hr. ($40,000 to $45,000/annually); commensurate with experience