Office IT & Equipment Support Specialist

Global Business Transformation Solutions, LLC (GBTS); Seattle (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in Seattle is seeking an IT Specialist to provide day-to-day technical and operational support for client sites. The role emphasizes reliable, client-focused service and smooth office operations.

The ideal candidate has 1+ year of client-facing support experience, strong communication skills, and proficiency with Microsoft Office. This is a hands-on role requiring physical activity and teamwork.

Qualifications

• 1 year of professional experience in client-facing support.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently while collaborating with a team.
• Ability to lift 40 lbs and move equipment up to 100 lbs.

Responsibilities

• Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can‑do approach.
• Assist with office moves, including disconnecting, reconnecting, and setting up equipment in new locations.
• Manage and maintain hardware inventory, ensuring accurate tracking and timely distribution.
• Monitor, maintain, and update the support ticket queue to ensure timely resolution of all requests.
• Perform routine hardware checks on printers, copiers, and other equipment.
• Assist with troubleshooting and resolving issues on desktops, laptops, printers, phones, and peripherals.
• Support hardware deployments, software installations, and equipment swaps.
• Respond to end user requests via phone, email, or ticketing system in a timely and professional manner.
• Communicate effectively with client staff and team members regarding timelines, updates, and challenges.

Skills

Customer service

Communication

Organizational skills

Team-oriented

Ability to lift 40 lbs

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Opensity Solutions in Seattle is seeking an IT Specialist to provide day-to-day technical and operational support for client sites. The role emphasizes reliable, client-focused service and smooth office operations.

The ideal candidate has 1+ year of client-facing support experience, strong communication skills, and proficiency with Microsoft Office. This is a hands-on role requiring physical activity and teamwork.