Office CPAP Coordinator

HealthPartners; Saint Louis Park (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

HealthPartners in Saint Louis Park, MN is seeking an Office CPAP Coordinator to support Home Medical Equipment patients with administrative, clinical, and billing tasks. You will help customer service, clinical workflows, and billing follow-up, coordinating procurement and supply management as part of a busy HME team.

The role requires strong data entry, Excel/Outlook skills, and the ability to triage calls.

Qualifications

• One or more years of sales/customer service experience in a DME or business environment with high service standards required.
• Experience managing customer service issues via telephone.

Responsibilities

• Coordinate administrative functions and workflows for HME clinical and billing services.
• Support customer service, clinical, and billing functions for HME and follow-up with patients.

Skills

Customer service

Analytical skills

Data entry

Multitasking

Phone support

Education

Associate or Bachelor’s degree preferred

Advanced degree in medical field preferred

Tools

Microsoft Office

EMR systems

Windows

Job description

Office CPAP Coordinator

Park Nicollet is looking to hire a Office CPAP Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

Monday- Friday, 7:00AM - 3:30PM

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • One or more years of sales/customer service experience in a DME or business environment with high service standards required.
  • Experience managing customer service issues via telephone
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Analytical, data entry and mathematical ability
  • Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)
  • Ability to multitask and coordinate projects
  • Phone customer services skills
  • Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Associate degree or bachelor’s Degree preferred.
  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
  • Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.
  • Four (4) years clerical/data entry experience preferred.
  • Prefer previous medical and customer service experience at a Durable Medical Equipment company.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Sales and customer service training a plus.
  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable.
  • Knowledge of medical customer service is beneficial.
  • Advanced working knowledge of electronic medical record systems is beneficial.