Office & Facilities Coordinator - Operations & Experience

Macro; Cary (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Macro is seeking an experienced Office & Facilities Coordinator to oversee the Charlotte office operations, ensuring a safe, efficient, and engaging workplace with a strong emphasis on employee experience and operational excellence.

The role requires proven office management and facilities coordination experience, plus strong vendor management and stakeholder communication skills to support a best-in-class workplace environment.

Qualifications

• Proven experience in office management, workplace operations, or facilities management.
• Experience providing executive or senior-level administrative support.
• Demonstrated ability to coordinate suppliers and service providers, including performance and cost oversight.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with confidence in engaging stakeholders at all levels.
• A proactive, solutions-focused mindset with strong problem-solving capabilities.
• Experience supervising or coordinating support staff or service partners.
• A people-centric, empathetic approach with a strong focus on employee experience.

Responsibilities

• Oversee daily operations of the Charlotte office, ensuring a safe, compliant, and well-functioning workplace.
• Manage housekeeping, catering, and other essential office services, ensuring appropriate staffing levels and service quality.
• Coordinate planned and reactive maintenance activities to minimise disruption to business operations.
• Act as the primary on-site point of contact for all facilities, workplace, and office-related matters.
• Manage relationships with local service providers and contractors, ensuring services are delivered to agreed standards.
• Oversee the full vendor lifecycle, including sourcing, onboarding, performance monitoring, invoicing, and periodic service reviews.
• Control office-related operational costs and support budget tracking as required.
• Manage logistics for meetings, visitors, and internal or external events.
• Collaborate closely with global teams to ensure alignment with client workplace standards and policies.
• Contribute to a positive, inclusive, and connected office culture that promotes employee wellbeing and engagement.

Skills

Office management

Facilities management

Executive support

Vendor management

Stakeholder communication

Organizational skills

Problem solving

Team coordination

Employee experience focus

Job description

Macro is seeking an experienced Office & Facilities Coordinator to oversee the Charlotte office operations, ensuring a safe, efficient, and engaging workplace with a strong emphasis on employee experience and operational excellence.

The role requires proven office management and facilities coordination experience, plus strong vendor management and stakeholder communication skills to support a best-in-class workplace environment.