Office & Facilities Experience Lead

Macro; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Macro is a recognised global specialist in facilities management and oversees day-to-day operations at the Charlotte office. The Office & Facilities Coordinator role focuses on safe, efficient workplace management and strong employee experience, with vendor coordination and event support at the core.

Ideal candidates will have proven office management experience, excellent communication, and a proactive, people‑centred approach that enhances productivity and engagement across teams and with

Qualifications

• Proven experience in office management, workplace operations, or facilities management.
• Experience providing executive or senior‑level administrative support.
• Ability to coordinate suppliers and service providers with cost oversight.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• A proactive, solutions‑focused mindset.
• Experience supervising or coordinating support staff or service partners.
• People‑centric, empathetic approach to employee experience.

Responsibilities

• Oversee daily operations of the Charlotte office, ensuring a safe, compliant, and well‑functioning workplace.
• Manage housekeeping, catering, and other essential office services, ensuring staffing and service quality.
• Coordinate planned and reactive maintenance activities to minimise disruption to business operations.
• Act as the on‑site point of contact for facilities, workplace, and office matters.
• Manage relationships with local service providers and contractors, ensuring standards are met.
• Oversee the full vendor lifecycle: sourcing, onboarding, performance monitoring, invoicing, service reviews.
• Control office‑related operational costs and assist with budget tracking.
• Coordinate meetings, visitors, and internal or external events logistics.
• Collaborate with global teams to align with client workplace standards and policies.

Skills

Office management

Executive support

Vendor coordination

Organisational skills

Communication skills

Problem solving

Staff supervision

People-centric mindset

Job description

Macro is a recognised global specialist in facilities management and oversees day-to-day operations at the Charlotte office. The Office & Facilities Coordinator role focuses on safe, efficient workplace management and strong employee experience, with vendor coordination and event support at the core.

Ideal candidates will have proven office management experience, excellent communication, and a proactive, people‑centred approach that enhances productivity and engagement across teams and with