Office / Facilities Coordinator

Macro; Cary (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Macro is seeking an experienced Office & Facilities Coordinator to oversee the Charlotte office operations, ensuring a safe, efficient, and engaging workplace with a strong emphasis on employee experience and operational excellence.

The role requires proven office management and facilities coordination experience, plus strong vendor management and stakeholder communication skills to support a best-in-class workplace environment.

Qualifications

• Proven experience in office management, workplace operations, or facilities management.
• Experience providing executive or senior-level administrative support.
• Demonstrated ability to coordinate suppliers and service providers, including performance and cost oversight.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with confidence in engaging stakeholders at all levels.
• A proactive, solutions-focused mindset with strong problem-solving capabilities.
• Experience supervising or coordinating support staff or service partners.
• A people-centric, empathetic approach with a strong focus on employee experience.

Responsibilities

• Oversee daily operations of the Charlotte office, ensuring a safe, compliant, and well-functioning workplace.
• Manage housekeeping, catering, and other essential office services, ensuring appropriate staffing levels and service quality.
• Coordinate planned and reactive maintenance activities to minimise disruption to business operations.
• Act as the primary on-site point of contact for all facilities, workplace, and office-related matters.
• Manage relationships with local service providers and contractors, ensuring services are delivered to agreed standards.
• Oversee the full vendor lifecycle, including sourcing, onboarding, performance monitoring, invoicing, and periodic service reviews.
• Control office-related operational costs and support budget tracking as required.
• Manage logistics for meetings, visitors, and internal or external events.
• Collaborate closely with global teams to ensure alignment with client workplace standards and policies.
• Contribute to a positive, inclusive, and connected office culture that promotes employee wellbeing and engagement.

Skills

Office management

Facilities management

Executive support

Vendor management

Stakeholder communication

Organizational skills

Problem solving

Team coordination

Employee experience focus

Job description

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge

Location

USA Cary North Carolina

Working Location Category

Placed

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do.

Our values-Drive for Better, Delight Customers, Do What's Right, and Develop People-shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology.

Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

We are seeking an experienced and proactive Office & Facilities Coordinator to oversee the day-to-day operations of our Charlotte office and ensure a safe, efficient, and engaging workplace with a strong emphasis on employee experience and operational excellence.

Main Responsibilities Will Include

• Oversee daily operations of the Charlotte office, ensuring a safe, compliant, and well-functioning workplace.
• Manage Housekeeping, Catering, And Other Essential Office Services, Ensuring appropriate staffing levels and service quality.
• Coordinate planned and reactive maintenance activities to minimise disruption to business operations.
• Act as the primary on-site point of contact for all facilities, workplace, and office-related matters.
• Manage relationships with local service providers and contractors, ensuring services are delivered to agreed standards.
• Oversee the full vendor lifecycle, including sourcing, onboarding, performance monitoring, invoicing, and periodic service reviews.
• Control office-related operational costs and support budget tracking as required.
• Manage logistics for meetings, visitors, and internal or external events.
• Collaborate closely with global teams to ensure alignment with client workplace standards and policies.
• Contribute to a positive, inclusive, and connected office culture that promotes employee wellbeing and engagement.
• The role encompasses facilities coordination, office administration, vendor and event coordination,

About You

The ideal candidate will have:

• Proven experience in office management, workplace operations, or facilities management.
• Experience providing executive or senior-level administrative support.
• Demonstrated ability to coordinate suppliers and service providers, including performance and cost oversight.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with confidence in engaging stakeholders at all levels.
• A proactive, solutions-focused mindset with strong problem-solving capabilities.
• Experience supervising or coordinating support staff or service partners.
• A people-centric, empathetic approach with a strong focus on employee experience.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro's EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It's about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.