Office Experience & Operations Manager

Ensemble RCM LLC; United States; On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Job summary

Ensemble seeks a Manager, Office Administration to lead the Austin office’s day-to-day operations, provide executive support, and manage front desk services within Orchestration Works. This hands-on role shapes the employee and visitor experience with a values-driven, collaborative leadership style.

The position requires a strong background in facilities or corporate operations, healthcare IT familiarity, and the ability to influence across teams while operating independently in a dynamic

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field, or equivalent professional experience.
• 5+ years of experience in office administration, executive support, corporate operations, or facilities management.
• Proven experience supporting executive-level leaders with discretion and professionalism.
• Experience in healthcare, healthcare IT, or another regulated industry.
• Demonstrated ability to build, document, and scale administrative processes.
• Strong vendor management and budget tracking experience.
• Exceptional organizational, communication, and problem-solving skills.
• Ability to operate independently while influencing across teams.

Responsibilities

• Lead day-to-day office operations for the Austin location in coordination with Ensemble Facilities Leadership, ensuring a professional, efficient, and well-organized workplace.
• Establish, document, and continuously improve office administration policies, procedures, and workflows in coordination with Ensemble’s Facilities Leadership.
• Oversee facilities management, including maintenance coordination, space planning, safety protocols, and workplace services.
• Ensure compliance with corporate governance, workplace safety requirements, and healthcare-related operational standards.
• Coordinate business continuity and emergency preparedness planning for the office.
• Provide high-level executive support to onsite and visiting executives, including calendar coordination, meeting logistics, travel support, and expense processing.
• Orchestrate leadership meetings, offsites and events held at the Austin office.
• Prepare and manage meeting materials, presentations, and documentation with attention to accuracy and confidentiality.
• Serve as a trusted liaison between executives and internal and external stakeholders.
• Partner with functional areas to support onboarding and offboarding for associates located within Orchestration Works.
• Oversee front-desk operations, setting professional hospitality standards and ensuring polished first impressions for visitors.
• Manage visitor protocols, badging, access coordination, and office security processes in coordination with Ensemble’s Facilities Leadership.
• Oversee general office communications, mail distribution, and shared inboxes.
• Continuously improve the associate and guest experience through thoughtful service design.
• Manage vendor relationships related to facilities, security, cleaning services, office supplies, and workplace services.
• Monitor service-level agreements and oversee renewals.
• Track and manage the office administration budget with strong financial stewardship.
• Identify cost efficiencies while maintaining a high-quality workplace experience.
• Collaborate with HR, IT, Finance, and Corporate Operations to align office operations with broader organizational goals.
• Coordinate office technology and workplace tools in partnership with IT.
• Identify opportunities to improve administrative efficiency, associate engagement, and operational effectiveness.

Skills

Office administration

Executive support

Facilities management

Budget management

Vendor management

Cross-functional collaboration

Organizational skills

Independent work

Education

Bachelor’s degree in Business Administration or Healthcare Administration

Job description

Ensemble seeks a Manager, Office Administration to lead the Austin office’s day-to-day operations, provide executive support, and manage front desk services within Orchestration Works. This hands-on role shapes the employee and visitor experience with a values-driven, collaborative leadership style.

The position requires a strong background in facilities or corporate operations, healthcare IT familiarity, and the ability to influence across teams while operating independently in a dynamic