Office Experience Lead: Guest & Tech Support

Socket.dev; Edina (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities & equity

Paid time off

Health, dental, vision

401(k)

Commuter benefits

Job summary

Compass is seeking an Agent Experience Coordinator to be the face of the office, greeting guests, managing mail, and assisting with event setup and supplies. You will train customers on Compass tools, support marketing requests, and collaborate with the agent experience team to resolve issues.

Ideal candidates have 1–2 years in customer service or office operations, with Zendesk/Salesforce/Confluence experience a plus. You must be organized, communicative, and able to lift up to 25 lbs.

Qualifications

• 1-2 years of previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Great listening skills, connects well with others, and is empathetic to the customer’s pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail, highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Skills

Customer service

Office management

Communication

Empathy

Education

1-2 years experience in customer service/office operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Coordinator to be the face of the office, greeting guests, managing mail, and assisting with event setup and supplies. You will train customers on Compass tools, support marketing requests, and collaborate with the agent experience team to resolve issues.

Ideal candidates have 1–2 years in customer service or office operations, with Zendesk/Salesforce/Confluence experience a plus. You must be organized, communicative, and able to lift up to 25 lbs.