Client Experience Coordinator — Houston Office

Compass; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Incentive program

Paid vacation

Sick time

Parental leave

Recharge leave

Medical benefits

Dental and vision

401(k) plan

FSAs

Commuter program

Life and disability insurance

Pet insurance

Job summary

Compass Houston seeks an Agent Experience Coordinator, the first face guests see in the office. You will oversee the office, maintain standards, assist with marketing requests and support with our tools and programs, ensuring a world-class experience and collaboration with the agent experience team.

This in-office role requires 1–2 years in customer service or office operations, strong communication, and the ability to lift up to 25 lbs.

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening skills, connects well with others, and is empathetic to customer pain points.
• A passion for creating community within a space and encouraging in-office interaction.
• Strong problem-solving and analytical skills with the ability to adapt and propose solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Provide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing specialists for more complex requests.
• Collaborate with team members and departments to champion questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Job description

Compass Houston seeks an Agent Experience Coordinator, the first face guests see in the office. You will oversee the office, maintain standards, assist with marketing requests and support with our tools and programs, ensuring a world-class experience and collaboration with the agent experience team.

This in-office role requires 1–2 years in customer service or office operations, strong communication, and the ability to lift up to 25 lbs.