Guest Experience Coordinator – Austin Office

Compass; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision benefits

401(k) plan

Flexible spending accounts

Pet insurance

Job summary

Compass is looking for an Agent Experience Coordinator to join our Austin office. In this role, you will serve as the first point of contact for customers, ensuring they receive a 5-star welcome experience. Your responsibilities will include managing guest interactions, providing tech support, and assisting with marketing requests.

The ideal candidate should have 1-2 years of experience in customer service, be passionate about creating a positive workspace, and possess strong communication skills. This position offers various employee benefits and a collaborative working environment.

Qualifications

• 1-2 years of experience in customer service or office management.
• Previous real estate experience is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Welcome guests and manage the office phone line.
• Support Compass technology users with 1:1 assistance.
• Handle basic marketing requests.
• Assist with administrative tasks as needed.

Skills

Customer service

Office management

Communication skills

Problem-solving

Technology support

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is looking for an Agent Experience Coordinator to join our Austin office. In this role, you will serve as the first point of contact for customers, ensuring they receive a 5-star welcome experience. Your responsibilities will include managing guest interactions, providing tech support, and assisting with marketing requests.

The ideal candidate should have 1-2 years of experience in customer service, be passionate about creating a positive workspace, and possess strong communication skills. This position offers various employee benefits and a collaborative working environment.