Office Experience Coordinator — Guest, Onboarding & Tech Support

Compass Real Estate - Peninsula; Madison (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) plan

FSAs (Flexible Spending Accounts)

Commuter program

Life and disability insurance

Maven family support program

Carrot fertility benefits

Pet insurance

Employee Assistance Program

Job summary

Compass Real Estate - Peninsula in Madison seeks a customer service and office support professional to welcome guests, manage mail, assist with events, and support agents with technology and onboarding processes.

This in-office role emphasizes face-to-face service, problem solving, and collaboration with onboarding and marketing teams. Ideal candidates have 1–2 years of experience and a passion for community, organization, and detail-oriented work.

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Skills

Customer service

Office management

Communication

Problem solving

Attention to detail

Team collaboration

Tools

Zendesk

Salesforce

Confluence

Job description

Compass Real Estate - Peninsula in Madison seeks a customer service and office support professional to welcome guests, manage mail, assist with events, and support agents with technology and onboarding processes.

This in-office role emphasizes face-to-face service, problem solving, and collaboration with onboarding and marketing teams. Ideal candidates have 1–2 years of experience and a passion for community, organization, and detail-oriented work.