Guest Experience & Office Operations Lead

Compass; Menlo Park (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Bonuses

Equity opportunities

Full benefits package

Paid time off

401(k) plan

Commuter program

Parental leave

Job summary

Compass is seeking an Agent Experience Coordinator in California to be the first point of contact in Compass offices. You will manage office operations, support a select roster of agents, provide training on Compass tools, assist with marketing requests, and partner with the agent experience team to deliver a world-class experience.

Requirements include 1–2 years in related roles, familiarity with enterprise tools (Zendesk, Salesforce, Confluence) a plus, excellent communication and organization

Qualifications

• 1-2 years in customer service, office management, hospitality, or operations.
• Real estate experience a plus.
• Enterprise tech experience with Zendesk, Salesforce, Confluence is a plus.
• Great listening skills, empathetic to customer pain points.
• Passion for creating community and in-office engagement.
• Strong problem-solving and analytical skills.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Able to work in the office during standard hours; lifting up to 25 lbs.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, assist with events, maintain office appearance and supplies.
• Provide 1:1 support to customers for Compass technology and services.
• Assist with basic marketing by creating collateral from templates and coordinating with marketing specialists.
• Collaborate with team members and departments to relay questions and feedback from agents.
• Answer basic tech questions and troubleshoot devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative support such as sales meeting prep, data entry, and internal communications.
• Be a culture carrier, inspiring others with a positive and constructive approach to change.

Skills

Customer service

Office management

Hospitality

Operations

Listening skills

Empathy

Communication

Organization

Physical fitness

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Coordinator in California to be the first point of contact in Compass offices. You will manage office operations, support a select roster of agents, provide training on Compass tools, assist with marketing requests, and partner with the agent experience team to deliver a world-class experience.

Requirements include 1–2 years in related roles, familiarity with enterprise tools (Zendesk, Salesforce, Confluence) a plus, excellent communication and organization