Office Experience & Facilities Lead

X4V Rapid7 LLC; Arlington (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Rapid7 is seeking an energetic Workplace Experience Coordinator to support daily operations and elevate employee and visitor experiences at our Arlington, VA office. The role focuses on safe, efficient facilities management and a welcoming reception environment.

You will manage security protocols, vendor relationships, onboarding support, and internal communications, helping our local team stay informed and connected in a fast-paced, onsite setting.

Qualifications

• 1-3 years of experience in workplace operations, facilities management, or corporate services within a professional office environment.
• Working knowledge of Building Management Systems (BMS), MEP basics, and day-to-day vendor management principles.
• Establish clear ownership and hold self and vendor partners accountable for high service standards.
• Communicate clearly across face-to-face, email, and digital channels.
• Collaborate across boundaries to deliver sustainable workplace improvements.
• Adapt to changing priorities and ambiguity with agility in a fast-paced environment.
• Apply analytical capability to evaluate occupancy, service tickets, and operational data.
• Leverage proficiency with Google Workspace, ticketing systems, and workplace tools like OfficeSpace or Brivo.
• Embod y our core values to foster a culture of excellence.

Responsibilities

• Oversee day-to-day operations and employee experience at the Arlington, VA office.
• Coordinate site visits, host onsite events, and oversee security protocols for the onsite Security Operations Center (SOC).
• Deliver front desk hospitality, badging distribution, visitor management, and security process oversight.
• Manage localized facilities vendor relationships, liaising with property management, building security, janitorial teams, and maintenance contractors.
• Track operational supply inventory and local office budgets while reviewing routine site service expenses.
• Support new hire onboarding experiences, including facility orientations, desk setups, and building tours.
• Craft and distribute timely internal office communications to keep local teams informed and aligned.
• Execute routine space planning, seating allocation requests, and office moves-adds-changes (MAC).

Skills

Workplace operations

Facilities management

Vendor management

BMS basics

MEP basics

Cross-functional collaboration

Communication

Analytical reasoning

Google Workspace

OfficeSpace

Brivo

Tools

Google Workspace

OfficeSpace

Brivo

Ticketing systems

Job description

Rapid7 is seeking an energetic Workplace Experience Coordinator to support daily operations and elevate employee and visitor experiences at our Arlington, VA office. The role focuses on safe, efficient facilities management and a welcoming reception environment.

You will manage security protocols, vendor relationships, onboarding support, and internal communications, helping our local team stay informed and connected in a fast-paced, onsite setting.