Workplace Facilities Coordinator

X4V Rapid7 LLC; Arlington (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Rapid7 is seeking an energetic Workplace Experience Coordinator to support daily operations and elevate employee and visitor experiences at our Arlington, VA office. The role focuses on safe, efficient facilities management and a welcoming reception environment.

You will manage security protocols, vendor relationships, onboarding support, and internal communications, helping our local team stay informed and connected in a fast-paced, onsite setting.

Qualifications

• 1-3 years of experience in workplace operations, facilities management, or corporate services within a professional office environment.
• Working knowledge of Building Management Systems (BMS), MEP basics, and day-to-day vendor management principles.
• Establish clear ownership and hold self and vendor partners accountable for high service standards.
• Communicate clearly across face-to-face, email, and digital channels.
• Collaborate across boundaries to deliver sustainable workplace improvements.
• Adapt to changing priorities and ambiguity with agility in a fast-paced environment.
• Apply analytical capability to evaluate occupancy, service tickets, and operational data.
• Leverage proficiency with Google Workspace, ticketing systems, and workplace tools like OfficeSpace or Brivo.
• Embod y our core values to foster a culture of excellence.

Responsibilities

• Oversee day-to-day operations and employee experience at the Arlington, VA office.
• Coordinate site visits, host onsite events, and oversee security protocols for the onsite Security Operations Center (SOC).
• Deliver front desk hospitality, badging distribution, visitor management, and security process oversight.
• Manage localized facilities vendor relationships, liaising with property management, building security, janitorial teams, and maintenance contractors.
• Track operational supply inventory and local office budgets while reviewing routine site service expenses.
• Support new hire onboarding experiences, including facility orientations, desk setups, and building tours.
• Craft and distribute timely internal office communications to keep local teams informed and aligned.
• Execute routine space planning, seating allocation requests, and office moves-adds-changes (MAC).

Skills

Workplace operations

Facilities management

Vendor management

BMS basics

MEP basics

Cross-functional collaboration

Communication

Analytical reasoning

Google Workspace

OfficeSpace

Brivo

Tools

Google Workspace

OfficeSpace

Brivo

Ticketing systems

Job description

Rapid7 is seeking an energetic and organized Workplace Experience Coordinator to support daily operations and elevate employee and visitor experiences in a fully onsite model at our Arlington, VA office. In this role, you will coordinate core facilities functions, oversee onsite security protocols, and manage local workplace programs to create a safe, efficient, and welcoming environment.

About the Team

The Global Real Estate & Workplace Experience org is a corporate-led, globally distributed team responsible for operating and maintaining our physical office spaces, shaping our vibrant culture, and creating an environment where employees thrive and guests love to visit.

About the Role

As a Workplace Experience Coordinator, your primary responsibility will be to oversee day-to-day operations and employee experience at our Arlington, VA office. Specifically, your focus will be to:

• Ensure the physical office space is safe, clean, functional, and organized through weekly office walkthroughs and preventive maintenance coordination.
• Coordinate customer site visits, host onsite company events, and oversee security protocols for the onsite Security Operations Center (SOC).
• Deliver front desk reception hospitality, badging distribution, visitor management, and physical security process oversight.
• Manage localized facilities vendor relationships, liaising with property management, building security, janitorial teams, and maintenance contractors.
• Track operational supply inventory and local office budgets responsibly while reviewing routine site service expenses.
• Support new hire onboarding experiences, including facility orientations, desk setups, and building tours.
• Craft and distribute timely internal office communications to keep local teams informed and aligned across appropriate channels.
• Execute routine space planning, seating allocation requests, and office moves-adds-changes (MAC).

The skills and qualities you'll bring include

• 1-3 years of experience in workplace operations, facilities management, or corporate services within a professional office environment.
• Demonstrate working knowledge of Building Management Systems (BMS), MEP infrastructure basics, and day-to-day vendor management principles.
• Establish clear ownership and hold self and vendor partners accountable for driving outcomes and maintaining high service standards across the workplace.
• Make efficient decisions to resolve daily workplace challenges and maintain operational momentum.
• Communicate clearly, thoughtfully, and transparently across face-to-face, email, and digital messaging channels.
• Work across boundaries to deliver sustainable workplace improvements through cross-functional collaboration.
• Navigate changing priorities and ambiguity with agility, taking initiative to adapt in a fast-paced environment.
• Apply analytical capability to evaluate occupancy, service tickets, and operational data to inform decisions.
• Leverage proficiency with Google Workspace, ticketing systems, and workplace management tools like OfficeSpace or Brivo.
• Apply a strong understanding of self to adapt to group dynamics, maintaining an approachable, service-oriented mindset.
• Embod our core values to foster a culture of excellence that drives meaningful impact and collective success.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research using these insights to optimize our products and arm the global security community with the latest in attacker methodology. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.