Office & Events Lead — Customer Experience

Compass Real Estate - Peninsula; San Francisco (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) plan

Commuter program

Parental leave

Job summary

Compass Real Estate - Peninsula in San Francisco, CA is seeking an Office Lead to oversee daily office operations and events that boost customer engagement and retention. The role requires a hands-on manager who can coordinate cross-functional efforts to maintain a world‑class office experience for agents and staff.

You will ensure facility standards, manage budgets, onboarding, procurement, and internal communications while partnering with Workplace Ops on special projects.

Qualifications

• 2-4 years of experience in customer service, office management, hospitality, or operations.
• Experience in real estate is a plus.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
• Strong listening, communication, and empathy for customer pain points.
• Excellent verbal communication and presentation skills.

Responsibilities

• Maintain office supplies, inventory, and budget adherence for customer needs.
• Ensure cleanliness and organization of office areas including reception, conference rooms, kitchen, storage, and common areas.
• Maintain facility standards, security, and aesthetics through QA walkthroughs and vendor management.
• Manage and execute office SOPs and tracking processes (budgeting, procurement, onboarding).
• Process and track agent commissions, referrals, and CDAs.

Skills

Customer service

Office management

Hospitality

Operations

Communication

Problem-solving

Analytical skills

Autonomy

Bias toward action

Lifting up to 25 lbs

Job description

Compass Real Estate - Peninsula in San Francisco, CA is seeking an Office Lead to oversee daily office operations and events that boost customer engagement and retention. The role requires a hands-on manager who can coordinate cross-functional efforts to maintain a world‑class office experience for agents and staff.

You will ensure facility standards, manage budgets, onboarding, procurement, and internal communications while partnering with Workplace Ops on special projects.