Office Lead

Compass; San Francisco (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Bonuses & commissions

Equity grants

Health benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Office Lead for our San Francisco headquarters to oversee daily operations, events, and office standards in a 100% in-office role at 891 Beach St. You will manage supplies, facilities, onboarding, vendor relations, budgets, and internal communications, partnering with Workplace Operations to create a welcoming, efficient space that supports customer engagement.

The ideal candidate has 2-4 years in office management or hospitality, strong communication and problem-solving

Qualifications

• 2-4 years of experience in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Passion for creating community within a space; encourages in-office interaction, bonding, and engagement.
• Strong listening skills and empathy for customers.
• Excellent verbal communication and presentation skills.

Responsibilities

• Maintain office supply, food, and beverage inventory within budget.
• Ensure cleanliness and organization of reception, conference rooms, kitchen, storage, and common areas.
• Ensure facility standards, security, and aesthetics with daily QA walkthroughs and vendor management.
• Manage and execute SOPs and tracking ( budgeting, procurement, onboarding, etc.).
• Process and track agent commissions, referrals, and CDAs.
• Coordinate internal communications and office updates/newsletter.
• Plan and coordinate events to drive customer engagement and retention with local leadership.
• Collaborate with Workplace Operations on special projects.
• Be a culture carrier, celebrate milestones, and drive positive change.

Skills

Customer service

Office management

Hospitality

Operations

Communication

Problem-solving

Autonomy

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Office Lead at your regional headquarters in San Francisco, you will oversee the management of the office to ensure everything runs smoothly and that our Compass office standards are being maintained. You will plan and coordinate events that drive our customer engagement and retention goals. You are passionate about your customers, delivering a world-class office and event experience, and enjoy collaborating cross-functionally to solve problems effectively and efficiently.

Please note: this role is 100% in-office in San Francisco (891 Beach St).

At Compass You Will:

• Maintain office supply, food, and beverage inventory so the needs of our customers are met while remaining within budgetary restrictions.
• Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, storage, and general common areas.
• Ensure facility standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third-party vendors accountable for their scope of services, and coordinating office repairs/services.
• Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, Procurement, Onboarding, etc.).
• Follow appropriate procedures to process and track all customer (agent) commission checks, referrals, and CDAs.
• Manage internal communications including office updates and newsletter in collaboration with others.
• Plan and coordinate events that drive our customer engagement and retention goals in collaboration with local leadership. Act as the single point of contact when hosting important speakers or executive visitors to the office.
• Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change. Drive employee and customer recognition by helping to celebrate birthdays, milestones, etc.
• Periodically serve as the face of the office by welcoming guests, managing mail distribution, and answering phone calls to our main office line when the Agent Experience Coordinator is unavailable.

What We're Looking For:

• 2-4 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Great listening skills, connect well with others, and is empathetic of the customer’s pain points
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs
• The ability to establish credibility with key agent decision-makers and influencers
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Ability to work autonomously and possess a strong bias toward action

Compensation: The expected base pay for this position is $33.00 - $36.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice