Guest Experience Lead - Real Estate Office Front Desk

Compass; California (MO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Incentive programs (cash/equity/commen

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical insurance

Dental insurance

Vision insurance

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass seeks an Agent Experience Coordinator to be the first point of contact in a 100% in‑office role across its Santa Barbara and Montecito offices. You will greet guests, manage a welcoming environment, support technology adoption, and assist with marketing requests while coordinating with the broader agent experience team.

You will work with enterprise tools, help maintain office standards, and contribute to events and daily operations.

Qualifications

• 1–2 years in customer service, office management, hospitality or operations.
• Real estate experience is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.
• Excellent listening skills and empathy for customers’ pain points.
• Passion for building community and encouraging in‑office interaction.
• Strong problem solving and analytical abilities.
• Strong verbal and written communication skills.
• Meticulous, highly organized and detail-oriented.
• Ability to work in the office during standard operating hours; able to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office, welcome guests, answer phones, manage mail and keep the office tidy.
• Provide 1:1 support for Compass technology and related services.
• Assist with basic marketing tasks using templates and liaison with marketing advisors.
• Collaborate with teammates and departments to address questions for agents.
• Troubleshoot basic tech/devices, printers, and conference room systems.
• Provide ad hoc administrative support, such as meeting prep and data entry.
• Be a culture carrier fostering a positive and constructive environment.
• Assist with office event planning, setup and teardown.

Skills

Customer service

Office management

Hospitality

Operations

Communication

Empathy

Attention to detail

Team collaboration

Tools

Zendesk

Salesforce

Confluence

Job description

Compass seeks an Agent Experience Coordinator to be the first point of contact in a 100% in‑office role across its Santa Barbara and Montecito offices. You will greet guests, manage a welcoming environment, support technology adoption, and assist with marketing requests while coordinating with the broader agent experience team.

You will work with enterprise tools, help maintain office standards, and contribute to events and daily operations.