Office Operations & Hospitality Lead

Serval Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Impact

Growth

Culture

Job summary

Serval Inc. is seeking an Office Manager to own the operational backbone of our San Francisco headquarters, ensuring facilities, vendors, and internal events run smoothly.

You will shape the employee experience by managing day-to-day logistics, planning events, and maintaining a welcoming, high-performing workplace. This hands-on role rewards operational excellence and hospitality mindset.

Collaborate with leadership, finance, and HR to keep the office energized and efficient.

Qualifications

• Exceptional organizational skills with high attention to detail.
• Clear, professional communication and a service‑oriented mindset.
• Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously.
• Experience in a high-growth startup or scaling organization is a plus.
• Experience hosting and planning events from ideation to execution.

Responsibilities

• Own end-to-end office operations, including facilities, supplies, equipment, and vendor management.
• Negotiate and manage vendor contracts, ensuring strong service standards and cost discipline.
• Ensure workplace health, safety, and security compliance.
• Help plan and execute internal events (all-hands, offsites, team gatherings).
• Maintain operational readiness of the office at all times.
• Serve as the primary point of contact for workplace-related needs.
• Be the first point of contact for all guests, ensuring a professional and welcoming office experience.
• Continuously improve systems and processes to reduce friction and elevate the employee experience.

Skills

Office management

Facilities management

Vendor negotiation

Event planning

Communication

Organizational skills

Cross-functional collaboration

Job description

Serval Inc. is seeking an Office Manager to own the operational backbone of our San Francisco headquarters, ensuring facilities, vendors, and internal events run smoothly.

You will shape the employee experience by managing day-to-day logistics, planning events, and maintaining a welcoming, high-performing workplace. This hands-on role rewards operational excellence and hospitality mindset.

Collaborate with leadership, finance, and HR to keep the office energized and efficient.