Office Manager- Bonita Springs, FL

masseyservices; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services is hiring for a customer service role in Florida. You will handle inbound and outbound calls, assist customers with inquiries, billing questions, and scheduling of services, while maintaining a courteous and professional demeanor.

The role emphasizes accuracy, responsiveness, and timely follow-up in a fast-paced environment. The position requires a high school diploma or GED, strong typing and 10-key skills, and the ability to manage multiple tasks efficiently.

Qualifications

• High School Diploma or GED required.
• Experience in phone-based customer service.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Good time management and sense of urgency.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve inquiries, billing questions, and schedule service.
• Conduct outbound calls to confirm appointments and collect overdue payments.
• Handle daily reporting and update customer account information.
• May assist with accounts payable, HR paperwork, or payroll tasks.

Skills

Customer service

Phone skills

Problem solving

Typing/10-key

Time management

Education

High School Diploma or GED

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Benefits

• Medical & Dental
• 401(k) retirement plan
• paid vacations
• sick days
• holidays
• tuition reimbursement
• direct deposit
• short & long term disability

Job responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace