Office & CSR Manager

Bighorn Law; Randolph, Northern (MA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with 4% company match

120 hours of PTO from day one

Tons of training

Paid birthday off

Monthly recognition & rewards

Anniversary & milestone gifts

Supportive leadership that genuinely..

Job summary

Trust 1 Heating, Cooling & Plumbing is seeking an Office & CSR Manager to act as the central hub of daily operations in a fast-paced, customer-focused setting. You will lead the CSR and Lead Specialist teams, oversee office and facility operations, and manage payroll and accounts receivable while ensuring systems run smoothly.

This hands-on leadership role emphasizes tackling customer escalations, optimizing processes, and maintaining a supportive, non-corporate work environment with a strong

Qualifications

• Highly organized and proactive operations leader with strong oversight of office functions.
• Experience coordinating CSR and frontline teams to deliver excellent service.
• Comfort with payroll, AR, and financial processes in a fast‑paced environment.

Responsibilities

• Lead CSR and Lead Specialist teams and coordinate daily operations.
• Oversee office and facility management to ensure smooth workflows.
• Manage payroll and accounts receivable processes.
• Handle customer escalations and drive timely resolutions.
• Ensure internal systems and processes are efficient and effective.

Skills

Office management

Payroll management

Accounts receivable

Customer service leadership

Team coordination

Tools

ServiceTitan

Job description

Join Our Winning Team as an Office Manager at Trust 1 – Where Organization, Leadership, and Teamwork Come Together!

At Trust 1 Heating, Cooling & Plumbing, we know that strong operations start with strong leadership behind the scenes. We’re looking for a highly organized, proactive Office & CSR Manager who thrives in a fast-paced, customer-focused environment and knows how to keep people, processes, systems, and financial operations running smoothly.

As our Office & CSR Manager, you’ll be the central hub of our daily operations. You’ll lead and support our CSR and Lead Specialist teams, oversee office and facility management, manage payroll and accounts receivable, handle customer escalations, and ensure our internal systems and processes are efficient and effective.

This is a hands‑on leadership role where your impact will be felt across the entire organization. If you enjoy leading a team, solving problems, working with customers, managing financial processes, and making a real impact every day, this is the role for you.

Full Benefits Package:

• Health insurance (Blue Cross Blue Shield)

• 100% paid dental insurance

• 100% paid vision insurance

• 100% paid life insurance

• 401(k) with4% company match

• 120 hours of PTO from day one

Perks & Culture:

• Tons of training

• Paid birthday off

• Monthly recognition & rewards

• Anniversary & milestone gifts

• Supportive leadership that genuinely has your back

• Non-corporate environment— no red tape, no politics, just a tight‑knit team focused on winning

• ServiceTitan software — built for the best in the trades