Office & CSR Manager

WizeHire, Inc; Randolph (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) company match

PTO 120 hours

Job summary

Trust 1 Heating, Cooling & Plumbing seeks an Office & CSR Manager to pilot daily operations, support CSR and Lead Specialist teams, and keep office workflows efficient. You\'ll oversee payroll, accounts receivable, and internal systems while delivering outstanding customer service in a fast-paced environment.

This hands-on leadership role requires a proactive approach, strong organization, and the ability to balance customer needs with financial processes, ensuring smooth operations across the

Qualifications

• Highly organized and proactive Office & CSR Manager with customer-focused approach.
• Experience with payroll and accounts receivable processes.
• Strong customer service orientation and problem solving.

Responsibilities

• Lead and support CSR and Lead Specialist teams.
• Oversee office and facility management.
• Manage payroll and accounts receivable.
• Handle customer escalations.
• Ensure internal systems and processes are efficient.

Skills

Leadership

Operations management

Payroll processing

Accounts receivable

Customer service

Team management

Tools

ServiceTitan

Job description

Join Our Winning Team as an Office Manager at Trust 1 – Where Organization, Leadership, and Teamwork Come Together!

At Trust 1 Heating, Cooling & Plumbing, we know that strong operations start with strong leadership behind the scenes. We’re looking for a highly organized, proactive Office & CSR Manager who thrives in a fast-paced, customer-focused environment and knows how to keep people, processes, systems, and financial operations running smoothly.

As our Office & CSR Manager, you’ll be the central hub of our daily operations. You’ll lead and support our CSR and Lead Specialist teams, oversee office and facility management, manage payroll and accounts receivable, handle customer escalations, and ensure our internal systems and processes are efficient and effective.

This is a hands‑on leadership role where your impact will be felt across the entire organization. If you enjoy leading a team, solving problems, working with customers, managing financial processes, and making a real impact every day, this is the role for you.

Full Benefits Package:

• Health insurance (Blue Cross Blue Shield)

• 100% paid dental insurance

• 100% paid vision insurance

• 100% paid life insurance

• 401(k) with 4% company match

• 120 hours of PTO from day one

Perks & Culture:

• Tons of training

• Paid birthday off

• Monthly recognition & rewards

• Anniversary & milestone gifts

• Supportive leadership that genuinely has your back

• Non-corporate environment— no red tape, no politics, just a tight-knit team focused on winning

• ServiceTitan software — built for the best in the trades