Office & CSR Leader - Ops, Payroll & Customer Excellence

Bighorn Law; Randolph, Northern (MA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with 4% company match

120 hours of PTO from day one

Tons of training

Paid birthday off

Monthly recognition & rewards

Anniversary & milestone gifts

Supportive leadership that genuinely..

Job summary

Trust 1 Heating, Cooling & Plumbing is seeking an Office & CSR Manager to act as the central hub of daily operations in a fast-paced, customer-focused setting. You will lead the CSR and Lead Specialist teams, oversee office and facility operations, and manage payroll and accounts receivable while ensuring systems run smoothly.

This hands-on leadership role emphasizes tackling customer escalations, optimizing processes, and maintaining a supportive, non-corporate work environment with a strong

Qualifications

• Highly organized and proactive operations leader with strong oversight of office functions.
• Experience coordinating CSR and frontline teams to deliver excellent service.
• Comfort with payroll, AR, and financial processes in a fast‑paced environment.

Responsibilities

• Lead CSR and Lead Specialist teams and coordinate daily operations.
• Oversee office and facility management to ensure smooth workflows.
• Manage payroll and accounts receivable processes.
• Handle customer escalations and drive timely resolutions.
• Ensure internal systems and processes are efficient and effective.

Skills

Office management

Payroll management

Accounts receivable

Customer service leadership

Team coordination

Tools

ServiceTitan

Job description

Trust 1 Heating, Cooling & Plumbing is seeking an Office & CSR Manager to act as the central hub of daily operations in a fast-paced, customer-focused setting. You will lead the CSR and Lead Specialist teams, oversee office and facility operations, and manage payroll and accounts receivable while ensuring systems run smoothly.

This hands-on leadership role emphasizes tackling customer escalations, optimizing processes, and maintaining a supportive, non-corporate work environment with a strong