Office & CSR Manager — Lead Ops, Payroll & Service

WizeHire, Inc; Randolph (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) company match

PTO 120 hours

Job summary

Trust 1 Heating, Cooling & Plumbing seeks an Office & CSR Manager to pilot daily operations, support CSR and Lead Specialist teams, and keep office workflows efficient. You\'ll oversee payroll, accounts receivable, and internal systems while delivering outstanding customer service in a fast-paced environment.

This hands-on leadership role requires a proactive approach, strong organization, and the ability to balance customer needs with financial processes, ensuring smooth operations across the

Qualifications

• Highly organized and proactive Office & CSR Manager with customer-focused approach.
• Experience with payroll and accounts receivable processes.
• Strong customer service orientation and problem solving.

Responsibilities

• Lead and support CSR and Lead Specialist teams.
• Oversee office and facility management.
• Manage payroll and accounts receivable.
• Handle customer escalations.
• Ensure internal systems and processes are efficient.

Skills

Leadership

Operations management

Payroll processing

Accounts receivable

Customer service

Team management

Tools

ServiceTitan

Job description

Trust 1 Heating, Cooling & Plumbing seeks an Office & CSR Manager to pilot daily operations, support CSR and Lead Specialist teams, and keep office workflows efficient. You\'ll oversee payroll, accounts receivable, and internal systems while delivering outstanding customer service in a fast-paced environment.

This hands-on leadership role requires a proactive approach, strong organization, and the ability to balance customer needs with financial processes, ensuring smooth operations across the