Office Manager and Operations Lead

Growing Home Service Company; Lexington (KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Growing Home Service Company is seeking an Office Manager to lead daily operations, own systems, and partner with the GM and Service Manager as part of the leadership team. This role goes beyond front desk work and requires overseeing processes and driving efficiency in a growing home services business in Lexington, KY.

You will manage finances with QuickBooks, optimize scheduling through our CRM, handle customer escalations, and support walk-in customers.

Qualifications

• Experience managing a high-volume office with strong organizational skills.
• Hands-on experience with a home services CRM (ServiceTitan, Jobber, Housecall Pro, or similar).
• QuickBooks experience and a solid grasp of AR and AP.

Responsibilities

• Oversee daily office operations, set priorities, and direct the work of additional office staff.
• Partner with accounting to manage the books in QuickBooks; review AR, AP, invoicing and financial statements.
• Be the in-house CRM and systems expert; build work order types and streamline scheduling.
• Take ownership of complex customer issues and billing discrepancies and resolve them.
• Manage customer payment portals and keep COIs and compliance documents current.
• Assist walk-in customers with order fulfillment and questions.
• Flag risks and opportunities that affect revenue and EBITDA goals to the GM.

Skills

Office leadership

Financial oversight

CRM systems

Customer escalations

Commercial accounts

Organization

Team collaboration

MS Office

AI usage

Physical ability

Tools

QuickBooks

CRM (ServiceTitan/Jobber)

Microsoft Office

Job description

Benefits:

• 401(k)


• 401(k) matching


• Bonus based on performance


• Company parties


• Free uniforms


• Opportunity for advancement


• Paid time off


• Training & development


• Wellness resources

Office Manager & Operations Lead: Join the Leadership Team of a Growing Home Services Company

Get in early. Help build what's next.

We're an established, family-owned home services company offering home service, repair, and retail, with decades of loyal customers and a strong local reputation. We're now positioned for growth and expansion, and we're looking for an Office Manager to help lead the way.

This isn't a \"sit at the front desk\" job. With dedicated additional office support handling routine administrative and bookkeeping tasks, you'll be free to focus on the bigger picture: running the office, owning our systems and processes, and partnering with our General Manager and Service Manager as part of the leadership team.

What You'll Own

• Office leadership: Oversee daily office operations, set priorities, and direct the work of additional office support.


• Financial oversight: Partner with accounting to manage the books in QuickBooks. Review AR, AP, invoicing, and financial statements. Keep AR under 10% of revenue.


• CRM/Systems Expert: Become our in-house CRM and systems expert. Build work order types, streamline scheduling, and get the most out of the platforms utilized.


• Customer escalations: Take ownership of complex customer issues and billing discrepancies and resolve them.


• Commercial accounts: Manage customer payment portals and keep COIs and compliance documents current.


• Walk-in customers: Help retail customers with order fulfillment and questions.


• Business insight: Flag risks and opportunities that affect revenue and EBITDA goals to the GM.

What You Bring

• Experience managing a high-volume office, ideally in home services or the trades


• Hands-on experience with a home services CRM (ServiceTitan, Jobber, Housecall Pro, or similar)


• QuickBooks experience and a solid grasp of AR and AP


• Exceptional organization. This is a must.


• Ability to manage a busy phone line, a full inbox, and CRM activity all at once


• An ownership mindset: you see a problem, solve it, and improve the process


• A collaborative, solution-oriented approach and a real team-player attitude


• Proficiency in Microsoft Office (Excel and Word), Outlook, and Gmail


• Experience leveraging AI to streamline activities


• Ability to lift up to 50 lbs

Why Join Us

• A seat at the leadership table and a real voice in how the company grows


• The chance to shape systems and processes during an expansion phase


• Room to grow your role as the company grows


• The stability of a long-established business with a forward-looking, growth-minded team


• Competitive pay, annual bonus based on personal and company performance & benefits