Office CPAP Coordinator

RiseMe; Shakopee (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

HealthPartners in Minnesota is seeking an Office CPAP Coordinator to support clinical, billing and customer service functions for Home Medical Equipment patients. The role emphasizes coordinating administrative workflows and triaging department calls.

You will handle data entry, inventory coordination, and use EMR systems, Excel and other office tools to ensure accurate patient records and timely billing. Schedule is Monday–Friday, 7:00 AM–3:30 PM.

Qualifications

• One or more years of sales/customer service experience in a DME or business environment with high service standards.
• Experience managing customer service issues via telephone.
• Associates or higher degree preferred; medical field knowledge a plus.
• Experience with inventory management and EMR software is advantageous.

Responsibilities

• Coordinate administrative functions and workflows for HME patients.
• Support customer service, clinical, and billing functions for HME.
• Manage department phone calls and triage as needed.
• Oversee office supply management and medical equipment procurement.
• Utilize EMR and office tools to ensure accurate records and timely billing.

Skills

Analytical

Data entry

Numerical ability

Computer skills

Phone support

Multitasking

Customer service

Education

Associate degree

Bachelor’s degree

Advanced degree in medical field

Tools

Electronic medical record systems

Windows

Excel

Outlook

Job description

Office CPAP Coordinator

Park Nicollet is looking to hire a Office CPAP Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

Monday- Friday, 7:00AM - 3:30PM

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • One or more years of sales/customer service experience in a DME or business environment with high service standards required.
  • Experience managing customer service issues via telephone
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Analytical, data entry and mathematical ability
  • Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)
  • Ability to multitask and coordinate projects
  • Phone customer services skills
  • Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Associate degree or bachelor’s Degree preferred.
  • Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
  • Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.
  • Four (4) years clerical/data entry experience preferred.
  • Prefer previous medical and customer service experience at a Durable Medical Equipment company.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Sales and customer service training a plus.
  • Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable.
  • Knowledge of medical customer service is beneficial.
  • Advanced working knowledge of electronic medical record systems is beneficial.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.