DME Coordinator (Medical Equipment Control)

Giving Home Health Care, LLC; Amarillo (TX); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Giving Home Health Care seeks a DME Coordinator to identify patients who may benefit from DME/HME services and to coordinate all steps from assessment to handoff. You will collaborate with Care Team Leads, Patient Coordinators, Physician Liaisons, and suppliers to ensure compassionate, compliant service.

The role emphasizes accurate documentation, patient education, and maintaining objectivity in presenting equipment options while honoring patient choice.

Competenze

• Experience coordinating with medical teams and external providers.
• Excellent communication and documentation skills.
• Ability to manage schedules and follow-through.
• Familiarity with Salesforce or CRM systems.

Mansioni

• Identify patients who may benefit from DME.
• Explain the DME process to patients and schedule appointments.
• Coordinate physician visits and scheduling.
• Ensure documentation and approvals are completed.
• Monitor progression from initial identification to handoff to HME Specialist.

Conoscenze

Coordination

Patient communication

Relationship management

Documentation

Process improvement

Formazione

Bachelor's degree in Healthcare Administration

Strumenti

Salesforce

Descrizione del lavoro

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team!

The DME Coordinator (DME-C) plays a critical role in identifying, coordinating, and fulfilling patients’ durable medical equipment (DME) and home medical equipment (HME) needs. Working closely with GHHC Care Team Leads, Patient Coordinators, Physician Liaisons, Technical Writing, physician practices, DME suppliers, and GHME team members, the DME-C serves as GHME’s local “eyes, ears, and voice.”

The DME-C manages the process from initial patient identification and needs assessment through documentation completion, supplier acceptance, and handoff to the HME Specialist. To support informed decision-making, the DME-C maintains a working knowledge of the services, strengths, and offerings of each supplier and uses that knowledge to educate patients and answer their questions. Throughout this process, the DME-C safeguards each patient’s right to choose their equipment provider—presenting options objectively, never steering toward a supplier, and honoring and documenting the patient’s decision. This position requires strong operational discipline, compassionate communication, accurate documentation, dependable relationship management, and consistent follow-through.

Job Duties

Patient Identification and Engagement

• a. Collaborate with Care Team Leads, Patient Coordinators, and Physician Liaisons to identify patients who may benefit from DME.
• b. Contact patients to explain the DME process, assess their needs, address concerns, establish trust, and encourage timely appointment scheduling.
• c. Clearly communicate appointment requirements, documentation needs, request status, and next steps.
• d. Provide a professional, compassionate, and responsive experience during telephone and in-person interactions.
• e. Monitor each patient’s progress from initial identification through documentation completion, supplier acceptance, and handoff to the HME Specialist.

Physician and Appointment Coordination

• a. Establish and maintain productive relationships with DOL-supportive providers, physician practices, and clinic staff.
• b. Lead physician-facing events by establishing dedicated appointment days for DME evaluations and managing scheduling, execution, and follow-up.
• c. Coordinate event logistics across internal teams (Patient Coordinators, Physician Liaisons, and Technical Writers) and external physician practices to maximize completed DME evaluations each day.
• d. Schedule and attend DME appointments with core providers to support complete and accurate visit notes and timely physician signatures.
• e. Confirm that all required patient information, supporting records, and documentation are available before scheduled evaluations.
• f. Coordinate follow-up appointments and actions for evaluations with incomplete documentation or outstanding requirements.

Documentation and Process Management

• a. Accurately review patient records, DME requests, supporting documentation, and Salesforce updates to ensure each request is complete and processed correctly.
• b. Manage documentation from the initial patient needs assessment through completion, supplier acceptance, and handoff to the HME Specialist.
• c. Track DME evaluations through physician signature and coordinate follow-up on outstanding documentation.
• d. Monitor evaluation-to-signature and signature-to-supplier-acceptance conversion rates.