Office Coordinator - Customer & Operations Support

Clayton; Dublin (VA); On-site; USD 30,000 - 34,000; Full time

Job summary

Clayton is seeking an Office Coordinator to support Home Center operations in Virginia. The role focuses on file management, process liaison with Home Office, and preparation of sales and service documents.

You will answer queries, route calls, and help ERP tasks while keeping compliance and record-keeping top of mind. The position emphasizes teamwork and reliability in a fast-paced retail homebuilding environment.

Qualifications

• Proficient in Microsoft Word, Excel, and Outlook Express.
• Able to multi-task and adapt to changes with ease.
• Strong written and verbal communication skills.
• Possess strong customer service skills.
• High School diploma or equivalent.
• Professional demeanor and appearance.
• Able to comply with all company policies and procedures.
• Must be reliable and dependable.
• Able to work effectively and efficiently in a team environment.
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required.
• Experience is a plus.
• Must be able to operate in a sedentary environment; independently operate a computer, phone, copier and other office machinery; occasionally move furniture décor, and complete light cleaning.

Responsibilities

• Assemble, update, and maintain customer files as needed for Home Center processes and compliance, ensuring record retention policies are adhered to.
• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes.
• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.
• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• This position serves as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels. Interacts with clients, visitors, and employees, providing assistance and ensuring a positive experience for all.
• Assist customers with general questions, route phone calls and messages accurately and quickly.
• May assist with office compliance and internal audit preparation.
• Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
• Can operate and perform tasks associated with the role of Office Coordinator in Vantage:
• Vantage tasks
• SES Pro
• My Home Service

Skills

Time Management

Quality Focus

Adaptability

Planning and Priority Setting

Composure and Resiliency

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook Express

Job description

Clayton is seeking an Office Coordinator to support Home Center operations in Virginia. The role focuses on file management, process liaison with Home Office, and preparation of sales and service documents.

You will answer queries, route calls, and help ERP tasks while keeping compliance and record-keeping top of mind. The position emphasizes teamwork and reliability in a fast-paced retail homebuilding environment.