FT Client Services Coordinator - IN PERSON ONLY

ComForCare Home Health Care; Dover (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k)

401(k) matching

Paid time off

Opportunity for advancement

Job summary

ComForCare Home Health Care is looking for a Client Services Coordinator in Dover, New Jersey. This role involves managing incoming calls, coordinating caregiver schedules, conducting client intakes, and maintaining accurate records. The ideal candidate will have strong communication skills and experience in an administrative or healthcare office setting.

As part of our team, you will enjoy health benefits and opportunities for advancement while contributing to efficient operations. We value your commitment to providing exceptional service to our clients and families.

Qualifications

• Minimum 2 years of administrative or customer service experience.
• Home care or healthcare experience preferred.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage incoming calls and coordinate caregiver schedules.
• Conduct client intakes and maintain accurate records.
• Provide exceptional customer service to clients and caregivers.
• Monitor office supplies and support general office organization.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Proficiency in Google Suite

Education

High school diploma

Associate degree preferred

Tools

Scheduling software

Job description

Benefits

• health benefits
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off

The Client Services Coordinator is responsible for supporting the office's daily operations by managing incoming calls, coordinating caregiver schedules, conducting client intakes, maintaining accurate records, and providing exceptional customer service to clients, families, caregivers, and referral sources. This position serves as a central point of communication and helps ensure smooth office operations and continuity of care.

Key Responsibilities

• Answer and route incoming phone calls professionally and efficiently.
• Conduct new client intake calls and collect required information.
• Schedule client assessments, caregiver shifts, and follow-up appointments.
• Maintain and update client and caregiver schedules.
• Assist with staffing coverage and schedule changes.
• Communicate with clients, families, caregivers, and referral sources.
• Maintain accurate client records and documentation.
• Assist with onboarding paperwork and administrative tasks.
• Monitor office supplies and support general office organization.
• Provide excellent customer service and problem resolution.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 2 years of administrative, scheduling, customer service, or healthcare office experience.
• Home care or healthcare experience is preferred.
• Strong phone, communication, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Google Suite and scheduling software.
• Ability to work independently in a fast-paced environment.

Why Join ComForCare

• Treated with respect and dignity
• Ongoing training and development opportunities
• Flexible scheduling
• Great Place to work award winner for great work culture

Make an Impact

After 20 years in business, we know the industry better than anyone. Make a meaningful difference by contributing to efficient operations and growth of the business ensuring a positive client and employee experience.

Equal Opportunity Employer: Disability/Veteran.