FT Client Services Coordinator - IN PERSON ONLY

comforcarecareers; Springfield (NJ); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Job summary

comforcarecareers is seeking a Client Services Coordinator to support daily operations in Springfield, NJ. This role involves managing incoming calls, coordinating caregiver schedules, conducting client intakes, and providing exceptional service to clients and caregivers.

The ideal candidate has a high school diploma, 2+ years of experience in an administrative or healthcare setting, and excellent communication skills. Join a company that values treatment with respect and offers ongoing training opportunities.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 2 years of administrative, scheduling, customer service, or healthcare office experience.
• Home care or healthcare experience is preferred.

Responsibilities

• Answer and route incoming phone calls professionally and efficiently.
• Conduct new client intake calls and collect required information.
• Schedule client assessments, caregiver shifts, and follow-up appointments.
• Maintain accurate client records and documentation.

Skills

Communication skills

Organizational abilities

Multitasking

Customer service

Proficiency in Google Suite

Education

High school diploma

Associate degree

Tools

Scheduling software

Job description

Benefits

• health benefits
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off

The Client Services Coordinator is responsible for supporting the office's daily operations by managing incoming calls, coordinating caregiver schedules, conducting client intakes, maintaining accurate records, and providing exceptional customer service to clients, families, caregivers, and referral sources. This position serves as a central point of communication and helps ensure smooth office operations and continuity of care.

Key Responsibilities

• Answer and route incoming phone calls professionally and efficiently.
• Conduct new client intake calls and collect required information.
• Schedule client assessments, caregiver shifts, and follow-up appointments.
• Maintain and update client and caregiver schedules.
• Assist with staffing coverage and schedule changes.
• Communicate with clients, families, caregivers, and referral sources.
• Maintain accurate client records and documentation.
• Assist with onboarding paperwork and administrative tasks.
• Monitor office supplies and support general office organization.
• Provide excellent customer service and problem resolution.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 2 years of administrative, scheduling, customer service, or healthcare office experience.
• Home care or healthcare experience is preferred.
• Strong phone, communication, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Google Suite and scheduling software.
• Ability to work independently in a fast-paced environment.

Why Join ComForCare

• Treated with respect and dignity
• Ongoing training and development opportunities
• Flexible scheduling
• Great Place to work award winner for great work culture