Care Coordinator

Senior Helpers; Silver Spring (MD); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

PTO

401k

Health benefits

Job summary

Senior Helpers in Silver Spring, MD, is seeking a Care Coordinator to be the first point of contact for clients and caregivers, coordinating schedules and daily operations to keep care moving smoothly.

If you're organized, compassionate, and thrive in a fast-paced environment, you’ll help match caregivers with clients, provide excellent customer service, and support onboarding and payroll processes.

Qualifications

• High school diploma or equivalent.
• Experience in scheduling, customer service, administration, staffing, or healthcare preferred.
• Home care or medical office experience is a plus.
• Willingness to provide direct client care when needed.

Responsibilities

• Answer incoming calls from clients, families, caregivers, and referral sources.
• Coordinate caregiver schedules and fill open shifts.
• Respond to call-offs and last-minute staffing needs.
• Match caregivers with clients based on skills and availability.
• Deliver exceptional customer service.
• Maintain accurate records and documentation.
• Provide payroll support by reviewing and verifying caregiver timecards.
• Assist with onboarding, office administration, and daily operations.
• Work closely with leadership to deliver outstanding client care.
• Step in to provide caregiver coverage when needed during staffing emergencies.

Skills

Verbal communication

Multitasking

Detail-oriented

Team player

Tech-savvy

Education

High school diploma

Tools

Scheduling software

Job description

Help Keep Care Moving

Every call, every schedule, and every interaction helps a senior remain safely at home. As our Care Coordinator, you’ll be the first point of contact for clients and caregivers while keeping our daily operations running smoothly.

If you’re organized, compassionate, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Do

• Answer incoming calls from clients, families, caregivers, and referral sources
• Coordinate caregiver schedules and fill open shifts
• Respond to call-offs and last-minute staffing needs
• Match caregivers with clients based on skills and availability
• Deliver exceptional customer service
• Maintain accurate records and documentation
• Provide payroll support by reviewing and verifying caregiver timecards
• Assist with onboarding, office administration, and daily operations
• Work closely with leadership to deliver outstanding client care
• Step in to provide caregiver coverage when needed during staffing emergencies

What We’re Looking For

• Previous office, administrative, or healthcare office experience required
• Organized, dependable, and detail-oriented
• Excellent communicator with strong customer service skills
• Able to multitask and stay calm under pressure
• Positive, team-first attitude
• Comfortable learning new technology

Qualifications

• High school diploma or equivalent
• Experience in scheduling, customer service, administration, staffing, or healthcare preferred
• Home care or medical office experience is a plus
• Willingness to provide direct client care when needed

Compensation & Benefits

• Full-time | $35,000
• PTO, 401k and health benefits
• Career growth opportunities