Office Concierge & Guest Experience Lead

Socket.dev; Winnetka (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Commuter program

Life and disability insurance

Job summary

Compass is hiring an Agent Experience Coordinator to be the first point of contact in the Winnetka office. You will welcome guests, manage the front desk, support agents with Compass tools, and assist with marketing requests.

The role emphasizes creating a welcoming culture and collaboration with other teams to address inquiries and office needs. You will join a team focused on delivering a world-class experience for agents, ensuring the office runs smoothly, and supporting events and daily

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus
• Experience with enterprise technology such as Zendesk, Salesforce, or Confluence is a plus
• Excellent listening skills and empathy towards customers
• Passion for building community and fostering in-office engagement
• Strong problem-solving, analytical, and organizational abilities
• Excellent verbal and written communication skills
• Ability to work in-office during standard hours and lift up to 25 lbs

Responsibilities

• Greet guests and be the face of the office, answer the main phone line, manage mail, and maintain a welcoming, organized space.
• Provide 1:1 support for Compass technology adoption and assist with office tools.
• Create marketing collateral from templates and liaise with marketing advisors for complex requests.
• Collaborate with teams to address questions and feedback from agents.
• Troubleshoot basic tech issues with devices and conference room hardware.
• Provide ad-hoc administrative support, including meeting prep and data entry.
• Serve as a culture carrier, promoting a positive, constructive environment.
• Assist with office events, setup, and teardown.

Skills

Customer service

Office management

Communication

Problem solving

Attention to detail

Team collaboration

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Coordinator to be the first point of contact in the Winnetka office. You will welcome guests, manage the front desk, support agents with Compass tools, and assist with marketing requests.

The role emphasizes creating a welcoming culture and collaboration with other teams to address inquiries and office needs. You will join a team focused on delivering a world-class experience for agents, ensuring the office runs smoothly, and supporting events and daily