Office Concierge & Guest Experience Lead

Common Sail Investment Group; Brighton (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Common Sail Investment Group is seeking a Front Desk/Concierge to be the welcoming face of the Shared Services office. The role supports daily operations, coordinating front desk, mail, supplies, onboarding, and facility needs to create a professional, hospitable environment for employees and visitors.

Ideal candidates have a high school diploma or GED, 2+ years in administrative roles, and proficiency with Outlook, Word, and Excel.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• At least 2 years of administrative/front desk experience preferred.
• Proficiency with Microsoft Office and ability to learn office systems and vendor platforms.
• Knowledge of standard office equipment and strong communication skills.
• Friendly, polished, professional demeanor with excellent customer service.
• Strong written and verbal communication; highly organized with attention to detail.
• Ability to manage multiple priorities and handle confidential information discreetly.

Responsibilities

• Open/close the office and perform opening/closing checks.
• Greet and direct employees, clients, vendors, and visitors; offer refreshments as needed.
• Monitor calls and voicemails and maintain directories.
• Manage conference room calendars and ensure rooms are ready for meetings.
• Handle mail distribution and coordinate outgoing shipments.
• Maintain office supplies and place orders with approved vendors.
• Keep the kitchen organized and support food/beverage needs.
• Coordinate service/maintenance for office equipment and building systems.
• Assist with onboarding materials and new hire readiness.
• Distribute and track office keys and access devices.
• Order check stock/envelopes for local offices.
• Support Culture Committee activities and company events.

Skills

Outlook

Word

Excel

Customer service

Communication

Organization

Problem solving

Education

High school diploma

Some college coursework

Tools

Phone systems

Copiers

AV equipment

Job description

Common Sail Investment Group is seeking a Front Desk/Concierge to be the welcoming face of the Shared Services office. The role supports daily operations, coordinating front desk, mail, supplies, onboarding, and facility needs to create a professional, hospitable environment for employees and visitors.

Ideal candidates have a high school diploma or GED, 2+ years in administrative roles, and proficiency with Outlook, Word, and Excel.